Product Lead, NaviHealth.ai at mDoc Healthcare

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• • Product Lead, NaviHealth.ai at mDoc Healthcare
  • View Jobs in ICT / Telecommunication / View Jobs at mDoc Healthcare

  Posted: Jul 28, 2026

  Deadline: Not specified

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  We are a Telehealth information and technology firm primarily focused on Sub-Saharan Africa. We work at the intersection of patients and service providers to improve the quality of healthcare via technology solutions designed to impact lives.
  

  Product Lead, NaviHealth.ai

  • Job Type Full Time
  • Qualification BA/BSc/HND , MBA/MSc/MA
  • Experience 5 years
  • Location Lagos
  • Job Field Product Management&nbsp

  Role Overview

  • The Lead, NaviHealth.ai will provide strategic leadership for NaviHealth.ai, driving the product vision, roadmap, and cross-functional execution to ensure continuous improvement and impact.
  • This is a strategic and execution-heavy role that requires someone who can define the product vision, lead multidisciplinary teams, manage platform operations, ensure data accuracy, and drive continuous improvement.
  • The ideal candidate is highly organized, analytical, tech-savvy, and deeply passionate about improving healthcare navigation.

  Key Responsibilities

  Product Leadership & Strategy

  • Own and define the product vision, roadmap, and success metrics for NaviHealth.ai
  • Conduct market and user research to identify opportunities for product improvement and expansion.
  • Drive continuous enhancement of the directory - accuracy, usability, and service quality.
  • Work closely with product, engineering, data, clinical, and design teams to ensure product alignment with user needs.

  Platform Operations & Quality Assurance

  • Oversee the daily operations of NaviHealth.ai, ensuring all provider/facility data is accurate, updated, and compliant.
  • Coordinate updates, releases, and system improvements with technical teams.
  • Develop and enforce quality standards for all data inputs, user processes, and product outputs.
  • Ensure smooth resolution of issues raised by users, internal teams, or partners.

  Cross-Functional Team Collaboration

  • Lead and coordinate the work of NaviHealth.ai officers and other team members responsible for data entry, validation, and support.
  • Facilitate communication across functions to ensure everyone is aligned with product goals, deadlines, and roles.
  • Organize and lead project check-ins, sprint reviews, and progress meetings.

  Project Management & Execution

  • Ensure all product deliverables meet required standards and deadlines.
  • Identify risks, challenges, and bottlenecks and proactively resolve them.
  • Create and manage project plans, timelines, communication plans, and reporting structures.
  • Facilitate change requests and communicate impacts to internal teams and leadership.

  Documentation, Training & User Support

  • Oversee the development of user guides, FAQs, SOPs, and training materials.
  • Ensure seamless onboarding for internal users and external stakeholders.
  • Provide support and clarity to relevant teams to ensure consistent product usage.

  Stakeholder Management & Growth

  • Identify opportunities to enhance the value of NaviHealth.ai through partnerships, integrations, and product improvements.
  • Engage internal clinical teams, product teams, and external partners to strengthen platform impact.
  • Monitor user satisfaction and ensure timely resolution of escalations.

  Monitoring, Evaluation & Reporting

  • Prepare regular status reports, dashboards, and performance updates for leadership.
  • Conduct post-project evaluations to identify lessons learned and improve future processes.
  • Ensure data-driven decision-making using platform analytics and user trends.

  Requirements

  • Bachelor’s degree in Health Sciences, Business Administration, Product Management, or related field; Master’s is an advantage.
  • 5+ years of experience in product ownership, program/project management, operations management, or digital health.
  • Experience leading cross-functional teams in a tech-driven environment.
  • Strong familiarity with digital products, health navigation systems, or healthcare service delivery is a plus.

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  Method of Application

  To apply, please send your CV and a brief cover letter to [email protected]

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