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Head, Payment Terminal Service Aggregator (PTSA) Operations at Unified Payment Services Limited

Salary not specified
Employment type not specifiedExperience not specifiedNigeria
Employer not disclosedNigeria

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  • Posted: Jun 26, 2026

    Deadline: Not specified

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    UP® otherwise known as Unified Payment Services Limited is Nigeria’s premier Payments & Financial Technology company founded in 1997 by a consortium of leading Nigerian banks. UP® operates as a shared infrastructure for the banking community in Nigeria and Payments Service Provider within and outside Nigeria, with a vision to be the most preferred e-payment service provider in Africa.

    Head, Payment Terminal Service Aggregator (PTSA) Operations

    Job Objective

    • To provide strategic and operational leadership for the Payment Terminal Service Aggregator (PTSA) Operations Unit, ensuring the smooth running of POS terminal management, transaction processing, dispute resolution, settlements, and service delivery.
    • The role ensures operational efficiency, compliance, and customer satisfaction in all payment terminal-related activities in line with CBN, NIBSS, and industry standards.

    Duties and Responsibilities
    Strategic and Operational Leadership:

    • Oversee and coordinate all PTSA operations, including POS deployment, monitoring, maintenance, and support.
    • Ensure the efficient processing and settlement of all POS and terminal-based transactions.
    • Supervise daily transaction monitoring, ensuring minimal downtime and prompt issue resolution.
    • Develop and implement operational strategies to improve transaction success rates and service uptime.

    Transaction Settlement & Reconciliation:

    • Manage the end-to-end settlement cycle for all PTSA-related transactions (merchant settlement, acquirer reconciliation, and interbank transfers).
    • Oversee daily, weekly, and monthly reconciliations of POS transactions across all payment channels and partners.
    • Resolve discrepancies and ensure timely settlement to merchants and stakeholders.
    • Liaise with Finance and IT teams to ensure accuracy of postings and reports.

    Dispute Resolution & Chargeback Management:

    • Oversee handling of failed, disputed, or reversed POS transactions in line with regulatory timelines.
    • Ensure effective communication with NIBSS, switches, banks, and merchants for dispute resolution.
    • Monitor chargeback trends and implement preventive measures to reduce recurring issues.

    Vendor, Partner, and Terminal Management:

    • Manage relationships with terminal providers, acquirers, and service vendors.
    • Approve POS terminal configurations, activations, and deactivations in compliance with policy.
    • Monitor the health and performance of terminals (hardware/software) and drive maintenance efficiency.
    • Ensure deployment and management align with CBN PTSA guidelines.

    Compliance & Risk Management:

    • Ensure strict adherence to CBN regulations, NIBSS operational standards, and internal control frameworks.
    • Implement and monitor risk management controls across PTSA operations.
    • Address audit observations promptly and maintain strong compliance ratings.
    • Maintain data security and ensure all transaction records are properly archived.

    People & Performance Management:

    • Lead, motivate, and develop the PTSA Operations team to achieve operational excellence.
    • Ensure clear performance goals, conduct regular reviews, and provide capacity-building opportunities.
    • Foster a culture of accountability, innovation, and customer focus.

    Reporting & Stakeholder Management:

    • Prepare and present periodic reports on transaction volumes, terminal performance, settlement status, and incident logs.
    • Interface with IT, e-Channels, Compliance, Risk, and Finance to ensure smooth service delivery.
    • Represent PTSA Operations in management meetings and regulatory interactions asrequired.

    Key Performance Indicators

    • POS transaction success rate and uptime.
    • Accuracy and timeliness of settlements.
    • Reduction in failed or disputed transactions.
    • Compliance and audit ratings.
    • Merchant satisfaction and turnaround time for issue resolution.
    • Operational efficiency and staff performance metrics.

    Requirements
    Educational Qualification:

    • First Degree in Accounting, Finance, Computer Science, Business Administration, or related discipline

    Experience:

    • 8–10 years’ experience in payment systems, POS operations, or electronic banking, with at least 3 years in a managerial role.

    Others:

    • Strong understanding of CBN PTSA Guidelines, NIBSS processes, and payment industry regulations.
    • Hands-on experience with POS terminal management systems, switching platforms, and settlement systems.
    • Proven ability to manage large transaction volumes, reconciliation, and dispute processes.

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    Method of Application

    Interested and qualified candidates should send their CV to: [email protected] using "Issuing Operations Specialist" as the subject of the mail.

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