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HOD, Domestic Switching & Terminals Operations at Unified Payment Services Limited

Salary not specified
Employment type not specifiedExperience not specifiedNigeria
Employer not disclosedNigeria

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  • Posted: Jun 26, 2026

    Deadline: Not specified

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    UP® otherwise known as Unified Payment Services Limited is Nigeria’s premier Payments & Financial Technology company founded in 1997 by a consortium of leading Nigerian banks. UP® operates as a shared infrastructure for the banking community in Nigeria and Payments Service Provider within and outside Nigeria, with a vision to be the most preferred e-payment service provider in Africa.

    HOD, Domestic Switching & Terminals Operations

    Job Objective

    • To lead and oversee the domestic switching and terminal operations of the company, ensuring seamless processing, routing, settlement, and reconciliation of all card, POS, and e-payment transactions across the fintech’s platforms.
    • The role ensures system reliability, operational efficiency, regulatory compliance, and exceptional service delivery within the local switching and payment terminal ecosystem.
    • The position plays a key role in maintaining high transaction success rates, minimal downtime, and full compliance with CBN, NIBSS, and card scheme standards, while driving innovation and process optimization across the value chain.

    Duties and Responsibilities
    (TBH) Operations:
    Switching Operations Management:

    • Oversee end-to-end domestic transaction switching, routing, and authorization across multiple channels (POS, Web, Mobile, ATM, QR).
    • Ensure real-time monitoring, uptime management, and performance optimization of the switching platform.
    • Coordinate with technology, infrastructure, and network partners to maintain robust transaction throughput and reduce latency.
    • Manage integration and certification processes with banks, aggregators, and payment partners.
    • Drive continuous improvement initiatives to enhance transaction reliability and customer experience.

    Terminal (POS) Operations Oversight:

    • Supervise all aspects of POS and terminal lifecycle management — deployment, activation, monitoring, firmware updates, and maintenance.
    • Implement terminal performance metrics to track uptime, transaction success rates, and field efficiency.
    • Ensure effective coordination between terminal vendors, acquirers, and PTSA partners for smooth operations.
    • Drive merchant satisfaction through reliable terminal performance and quick resolution of technical or transactional issues.

    Settlement, Reconciliation & Dispute Resolution:

    • Oversee daily settlement and reconciliation of all POS and card transactions with partner banks and processors.
    • Ensure accurate postings, error-free reconciliations, and prompt resolution of settlement discrepancies.
    • Supervise chargeback and dispute management in line with card scheme and regulatory timelines.
    • Work closely with Finance, Risk, and IT to ensure transparency and control over transaction settlements.

    Risk, Compliance & Regulatory Adherence:

    • Ensure strict compliance with CBN PTSP/PTSA regulations, NIBSS standards, and othern applicable industry requirements.
    • Maintain robust operational controls to mitigate fraud, data breaches, and transaction risks.
    • Address audit queries, coordinate compliance reviews, and ensure implementation of corrective actions.
    • Maintain accurate and up-to-date documentation for CBN and NIBSS audits.

    Technology & Process Innovation:

    • Collaborate with the Engineering/IT team to enhance the switching architecture, APIs, and transaction monitoring tools.
    • Champion process automation, system monitoring dashboards, and data-driven decisionmaking tools.
    • Participate in UAT, system releases, and new product deployments to ensure operational readiness.
    • Drive innovation that supports scalability, redundancy, and service resilience in switching infrastructure.

    Leadership & Team Management:

    • Lead and mentor the Switching and Terminal Operations team, ensuring clarity of roles.

    Key Performance Indicators

    • Transaction uptime and switching success rate.
    • Accuracy and timeliness of settlements and reconciliations.
    • Downtime frequency and recovery turnaround time (TTR).
    • Reduction in failed transactions, chargebacks, and exceptions.
    • Compliance audit scores and incident reduction.
    • Merchant and partner satisfaction ratings

    Requirements
    Education:

    • First Degree in Computer Science, Information Systems, Finance, or related field (Master’s or MBA preferred).

    Others:

    • Proven knowledge of payment system infrastructure, ISO 8583 standards, card scheme operations, and NIBSS interfaces.
    • Experience managing POS networks, switching engines, and API integrations.
    • Strong understanding of CBN and NIBSS regulations, settlement cycles, and transaction routing processes.

    Experience:

    • Minimum of 10 years’ experience in payment operations, switching, or electronic banking, with at least 3 years in a leadership role within a fintech or PSP environment.

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    Method of Application

    Interested and qualified candidates should send their CV to: [email protected] using "Issuing Operations Specialist" as the subject of the mail.

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1 500 000 ₦

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