Head, Service Assurance at Polaris Bank Limited

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• • Head, Service Assurance at Polaris Bank Limited
  • View Jobs in Banking / Financial Services / View Jobs at Polaris Bank Limited

  Posted: Jul 8, 2026

  Deadline: Not specified

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  Polaris Bank Limited is one of Nigerias leading Financial Institutions. A Systematically Important Bank (SIB) committed to promoting customer convenience and lifestyle through its wide-range of electronic banking solutions.
  

  Head, Service Assurance

  • Job Type Full Time
  • Qualification BA/BSc/HND , Professional Certificate
  • Experience 7 years
  • Location Lagos
  • Job Field ICT / Computer&nbsp

  Job Purpose

  To drive service quality assurance initiatives, monitor performance metrics, and ensure continuous improvement of IT service delivery.

  Key Responsibilities

  • Monitor SLA performance and service quality metrics.
  • Lead incident and problem management reviews.
  • Develop service improvement initiatives.
  • Oversee workload automation and process optimization.
  • Produce service performance reports for management.

  Qualifications

  • Bachelor's Degree in Computer Science, Information Systems, Information Technology, or related discipline.

  Experience

  • Minimum of 7 years' relevant experience in IT Operations, Service Management, or Service Assurance.

  Certifications

  • ITIL Expert
  • Lean Six Sigma
  • COBIT

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