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Practice & Quality Assurance Coordinator (REACH) at EHA Clinics

Salary not specified
Employment type not specifiedExperience not specifiedNigeria
Employer not disclosedNigeria

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  • Posted: Jul 8, 2026

    Deadline: Not specified

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    EHA Clinics is a world-class primary health care service provider located in Nigeria. We aim to bridge the gap between patients and primary healthcare services in any setting: the clinic, the home or through innovative online and mobile solutions. All of our clinics are equipped with the latest healthcare technologies, and the most dedicated team of healt...

    Practice & Quality Assurance Coordinator (REACH)

    Mission Objective

    • The REACH program is dedicated to closing healthcare gaps by bringing quality and affordable services directly to communities.
    • The REACH Practice and Quality Assurance Coordinator is responsible for coordinating and overseeing daily administrative activities of the clinic to ensure compassionate, effective, and efficient delivery of high-quality care for patients. S/he is responsible for the supervision of all employed support staff.
    • S/he is responsible to ensure the overall smooth day-to-day operations, and employee engagement.
    • S/He is additionally responsible for assisting the REACH Program Manager to achieve departmental and organisational goals.

    Duties and Responsibilities
    Purpose:

    • Develop medical policies and procedures and monitor adherence. Assess trends in the health care needs of clients in order to effectively develop new and existing medical services. Contribute to the operation and running of any research projects by providing clinical advice.
    • Review medical KPIs and OKRs regularly. Provide ongoing advice and consultation to clinical staff.
    • Organise and assign duties and tasks to clinical team members. Evaluate team activities, needs, and problems on a daily or as-needed basis. Oversee staff schedules for productivity and adequate staffing levels.
    • Evaluate performance of clinical team members and conduct performance evaluations. Supervise and coordinate the delivery of patient care and onboarding of new staff. Conduct face-to-face medical consultations and provide clinical support remotely.

    Engagement:

    • Conduct periodic staff meetings with clinical team members. Effectively present data and information to the Management team Resolve complaints in a diplomatic and timely manner. Identify and recommend solutions to team and office issues.
    • Coordinate and assist in the delivery of healthcare with all members of the health team. Provide clinical input for new business development opportunities.

    Delivery:

    • Evaluate the quality and appropriateness of medical care and documentation. Regularly review medical KPIs and OKRs for quality assurance.

    Targeted Specialized Knowledge

    • Degree in Medicine - MBBS, MbChB, MD, DO in any Global, National, or State recognized University and conforming to the guidelines as set out by the Medical and Dental Association of Nigeria.
    • Completion of compulsory internship and a minimum of 2 years post NYSC. Up-to-date registration and license from the MDCN
    • Completion of BLS, ACLS.

    Key Areas of Note:

    • Keep up to date with relevant medical research, technology, and evidence-based medical practice by attending continuing education courses and professional meetings, reading journals, etc.
    • Research unusual symptoms and treatment options, through consultation with physicians and other medical specialists.

    Key Skills and Attributes:

    • Hold Computer literacy
    • Excellent Communication and Customer Service
    • Caring, Compassionate, Dedicated and Professional
    • Working Under Pressure
    • Humane, Empathetic and Supportive Bedside Manner
    • Leadership and Teamwork
    • Problem solving and Initiative
    • Time Management and Organization
    • Attention to Detail.

    Remuneration
    NGN 450,000 monthly gross.

    Benefits:

    • Health Coverage Benefit
    • Performance Bonus
    • 13th Month
    • Annual Skills Assessment.

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    Method of Application

    Interested and qualified? Go to EHA Clinics on erp.eha.ng to apply

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1 500 000 ₦

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