Hotel Supervisor / Operations Supervisor at Victoria Waterfront Hotel & Resorts

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• • Hotel Supervisor / Operations Supervisor at Victoria Waterfront Hotel & Resorts
  • View Jobs in Healthcare / Medical / View Jobs at Victoria Waterfront Hotel & Resorts

  Posted: Jun 24, 2026

  Deadline: Not specified

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  At Victoria Waterfront Hotel & Resorts, we believe in creating an oasis of comfort and sophistication along the picturesque coast of Lagos. Our mission is to offer exceptional hospitality through a combination of modern amenities, impeccable service, and personalized experiences. Whether you’re visiting for business or leisure, our dedicated team is on han...
  

  Hotel Supervisor / Operations Supervisor

  • Job Type Full Time
  • Qualification BA/BSc/HND
  • Experience
  • Location Lagos
  • Job Field Food, Beverage and Hospitality&nbsp

  Job Summary

  • The Hotel Supervisor oversees day-to-day operations during assigned shifts, ensuring seamless communication between departments, high employee morale, and an exceptional guest experience.
  • This role combines team leadership, administrative tasks, and hands-on crisis management to maintain hotel brand standards and optimize revenue.

  Key Responsibilities & Duties
  Shift Leadership & Team Management:

  • Supervise Operations: Oversee Front Desk agents, Housekeeping staff, and Guest Services teams during daily shifts.
  • Scheduling & Attendance: Manage shift schedules, assign daily task lists, and coordinate coverages for sick leave or peak hours.
  • Training & Coaching: Conduct daily pre-shift briefings. Onboard and train new hires on Property Management Systems (PMS) and brand service cultures.
  • Performance Monitoring: Provide continuous feedback to staff, ensuring uniform compliance, grooming standards, and adherence to standard operating procedures (SOPs).

  Guest Relations & Issue Resolution:

  • Escalation Control: Act as the primary point of contact for complex guest complaints. Resolve billing errors, room issues, or service delivery failures with empathy and quick, decisive problem-solving.
  • VIP Tracking: Coordinate arrival details, special requests, and room amenities for VIP guests and corporate accounts.
  • Feedback Auditing: Monitor online guest reviews and internal satisfaction scores to implement proactive service adjustments.

  Room & Quality Inspections:

  • Cleanliness Spot-Checks: Collaborate with the Housekeeping Inspector to review ready rooms and public spaces (lobby, business center) for elite presentation.
  • Maintenance Reporting: Log building or room deficiencies into maintenance software and coordinate urgently with the Engineering team for fast turnarounds.

  Financial & Administrative Control:

  • Audit Compliance: Review shift cash drops, reconcile front desk ledgers, and ensure proper processing of group billing and credit limits.
  • Inventory Control: Track front desk and guest amenity stock levels; submit ordering requests to maintain operational baseline.
  • Upselling: Drive shift-level revenue goals by encouraging staff to pitch room upgrades and property amenities.

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  Method of Application

  Interested and qualified candidates should send their CV to: [email protected] using the job title as the subject of the email.

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