WhatsApp Private Domain Sales & After-Sales Specialist at VMAX Tea & Coffee Ltd

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• • WhatsApp Private Domain Sales & After-Sales Specialist at VMAX Tea & Coffee Ltd
  • View Jobs in Food Services / View Jobs at VMAX Tea & Coffee Ltd

  Posted: Jun 25, 2026

  Deadline: Not specified

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  VMAX365 is a leading Chinese tea & coffee chain brand, committed to delivering authentic Chinese flavors to the world. With a strong presence in Asia, we are now expanding into Nigeria, starting with our first stores in Lagos Ikeja. Our Vision To become Nigeria’s most loved tea & coffee chain, offering not just drinks, but a lifestyle experience.
  

  WhatsApp Private Domain Sales & After-Sales Specialist

  • Job Type Full Time , Onsite
  • Qualification BA/BSc/HND
  • Experience 3 years
  • Location Lagos
  • Job Field Sales and Business Development&nbsp
  • Salary Range ₦150,000 - ₦200,000/month

  Job Summary

  We are hiring a WhatsApp Private Domain Sales & After-sales Specialist in Lagos to manage customer leads, convert WhatsApp enquiries into orders, support repeat purchases, handle after-sales issues, and ensure customer problems are closed within the required service timeline.

  Key Responsibilities

  • Segment WhatsApp customer leads and follow up based on purchase intent and customer status.
  • Convert enquiries into orders through timely, professional, and persuasive communication.
  • Support customer retention, repeat purchase, and product recommendation.
  • Handle order follow-up, delivery questions, complaints, rejection issues, and after-sales cases.
  • Ensure unresolved after-sales issues are escalated and closed within 48 hours.
  • Track customer communication, order status, complaints, refund or rejection reasons, and GMV contribution.
  • Follow data privacy and customer information handling requirements.

  Requirements

  • Experience in WhatsApp sales, customer service, telesales, social commerce, e-commerce, or after-sales support.
  • Strong written communication skills and customer persuasion ability.
  • Patient, responsive, and able to manage high-volume messages.
  • Good problem-solving skills and ownership of customer issues.
  • Familiar with CRM tools, spreadsheets, or customer tracking systems.

  Daily KPIs

  • New followers or added contacts.
  • Customer consultations handled.
  • Orders, GMV, and repeat purchase data.
  • Rejection rate and complaint rate.
  • After-sales cases not closed within 48 hours.

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