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Client Success & Sales Executive at Resurgir Consulting

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Employment type not specifiedExperience not specifiedNigeria
Employer not disclosedNigeria

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  • Posted: Jul 27, 2026

    Deadline: Not specified

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    Resurgir Consulting is a Nigeria-based, people-first HR and recruitment agency focusing on connecting talent, culture, and strategy to help businesses grow. Located primarily in Lagos, the firm offers specialized services, including talent sourcing, recruitment, and outsourcing. Their approach centers on "FIT" (Focused Excellence, Integrity & Impact, Tailore...

    Client Success & Sales Executive

    Job Summary

    • The Client Success & Sales Executive will manage the complete customer journey from initial enquiry through enrolment and ongoing relationship management.
    • The successful candidate will nurture leads, close sales, deliver exceptional customer service, maintain CRM records, and build long-term client relationships while achieving monthly sales targets.

    Key Responsibilities
    Lead Management & Sales:

    • Respond promptly to enquiries received via phone, email, WhatsApp, social media, website forms, and other communication channels.
    • Qualify leads and identify client training needs.
    • Recommend suitable training programmes.
    • Follow up consistently until enrolment.
    • Convert qualified leads into paying clients.
    • Prepare quotations, proposals, invoices, and enrolment documentation.
    • Maintain an active sales pipeline.

    Client Success & Relationship Management:

    • Serve as the primary contact for prospective and existing clients.
    • Build and maintain long-term client relationships.
    • Ensure smooth onboarding for learners.
    • Provide updates on training schedules, examinations, and certifications.
    • Resolve customer enquiries and escalate complex issues where necessary.
    • Generate repeat business, referrals, renewals, and upsell opportunities.

    CRM Management:

    • Maintain accurate and up-to-date CRM records.
    • Track customer interactions and follow-up activities.
    • Manage automated workflows.
    • Generate sales and activity reports.
    • Ensure CRM data accuracy and compliance.

    Customer Communication:

    • Handle inbound and outbound calls professionally.
    • Respond promptly to emails, WhatsApp messages, live chats, and social media enquiries.
    • Deliver excellent customer service across all communication channels.

    Administrative Duties:

    • Coordinate learner registrations and enrolment.
    • Maintain client documentation.
    • Assist with scheduling training sessions.
    • Liaise with instructors, operations, and management.
    • Perform other duties assigned by management.

    Meetings & Business Representation:

    • Attend physical or virtual client meetings.
    • Represent Makintouch Consulting professionally.
    • Conduct client consultations and presentations.
    • Support management during corporate partnership engagements.

    Key Performance Indicators (KPIs)

    • Lead response time
    • Lead-to-enrolment conversion rate
    • Monthly sales targets
    • Revenue generation
    • Client satisfaction and retention
    • CRM data accuracy
    • Follow-up completion rate
    • Repeat business and upselling
    • Communication response time

    Qualifications

    • Bachelor's Degree in Business Administration, Marketing, Customer Relations, or a related discipline.
    • 2–4 years' experience in Sales, Client Success, Customer Service, Admissions, or Account Management.
    • Experience using CRM platforms such as HubSpot, Zoho CRM, Salesforce, GoHighLevel, Microsoft Dynamics, or similar.
    • Experience within EdTech, consulting, professional training, or technology services is an added advantage.

    Required Skills:

    • Excellent written and verbal communication skills.
    • Strong sales and negotiation abilities.
    • Proven customer relationship management skills.
    • Hands-on CRM experience.
    • Strong organisational and time management skills.
    • Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.
    • Ability to manage communications across email, phone, WhatsApp, and social media.
    • Ability to multitask and work under pressure.
    • High level of professionalism and integrity.
    • Self-driven, target-oriented, and results-focused.
    • Ability to work independently and as part of a team.

    Working Days & Hours:

    • Monday – Friday
    • 8:30 a.m. – 5:00 p.m.

    Employee Benefits

    • Competitive monthly salary of N150,000.
    • Salary review after successful completion of the 3-month probation period.
    • Uncapped performance-based commission.
    • Career growth and advancement opportunities.
    • Continuous professional training and development.
    • Exposure to globally recognised certifications and cutting-edge technologies.
    • A collaborative, innovative, and supportive work environment.

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    Method of Application

    Interested and qualified candidates should send their CV to: [email protected] using the job title as the subject of the email.

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1 500 000 ₦

Based on 56 offers with salary for this country

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