Hotel Duty Manager at Efezi Southsea Nigeria Limited

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• • Hotel Duty Manager at Efezi Southsea Nigeria Limited
  • View Jobs in Hotels & Restaurants / View Jobs at Efezi Southsea Nigeria Limited

  Posted: Jun 24, 2026

  Deadline: Not specified

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  Efezi Southsea Nigeria Limited is a hospitality consultant company incorporated in 2009 primarily to provide hospitality services to small and medium hotels. Our head office is based in Lagos, Nigeria. Over the years we have serviced great brands and have been part of major hotels as client around Nigeria. We are in business to elevate the standard of hospit...
  

  Hotel Duty Manager

  • Job Type Full Time
  • Qualification BA/BSc/HND , OND
  • Experience 3 - 5 years
  • Location Lagos
  • City Ikeja
  • Job Field Food, Beverage and Hospitality&nbsp

  Key Roles and Responsibilities

  • Supervise the daily operations of all hotel departments during assigned shifts.
  • Ensure smooth coordination between Front Office, Housekeeping, Food & Beverage, Maintenance, and Security.
  • Monitor service delivery to ensure compliance with hotel standards.
  • Ensure operational continuity during weekends, holidays, and night shifts.
  • Welcome VIP guests and handle special requests.
  • Respond promptly to guest complaints and service issues.
  • Resolve customer concerns professionally and efficiently.
  • Ensure high levels of guest satisfaction and service excellence.
  • Supervise staff on duty and ensure adherence to company policies.
  • Monitor employee attendance, punctuality, grooming, and performance.
  • Provide guidance, coaching, and support to team members.
  • Report disciplinary issues to the Human Resources department or General Manager.
  • Monitor check-in and check-out operations.
  • Ensure room allocations are accurate and efficient.
  • Handle room upgrades, walk-in guests, and overbooking situations.
  • Ensure proper handling of reservations and guest records.
  • Ensure guest rooms are cleaned and ready for occupancy.
  • Coordinate with the Housekeeping department to prioritize urgent room requests.
  • Ensure public areas are maintained to the required standards.
  • Monitor restaurant, bar, banquet, and room service operations.
  • Ensure quality food service and customer satisfaction.
  • Address guest complaints relating to food and beverage services.

  Minimum Qualifications

  • Bachelor's degree, Higher National Diploma (HND), or National Diploma (ND) in: Hospitality Management, Hotel Management, Tourism Management, Business Administration or a related field
  • Professional certifications in hospitality management, customer service, or health and safety are an added advantage.

  Experience:

  • 3–5 years of experience in hotel operations.
  • At least 2 years in a supervisory role such as Front Office Supervisor, Housekeeping Supervisor, Food and Beverage Supervisor, or similar.
  • Experience coordinating multiple hotel departments and handling guest relations.

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  Method of Application

  Interested and qualified candidates should send their Applications to: [email protected] using the Job Title as the subject of the email.

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