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Outbound Research Specialist at Moniepoint Inc.

Salary not specified
Employment type not specifiedExperience not specifiedNigeria
Employer not disclosedNigeria

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  • Posted: Jun 24, 2026

    Deadline: Not specified

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    Moniepoint is a financial technology company digitising Africa’s real economy by building a financial ecosystem for businesses, providing them with all the payment, banking, credit and business management tools they need to succeed.

    Outbound Research Specialist

    About this role

    • The Outbound Research Specialist provides essential operational and logistical support to the Customer Research function, with a focus on reaching customer segments that are not accessible through digital or in-app channels.
    • The role conducts structured outbound research calls, recruits research participants, supports field-based data collection, and assists with direct customer engagement activities.
    • This role is foundational for individuals building a career in customer research, offering hands-on experience in research coordination, data collection, and participant management under the guidance of experienced team members.
    • At Moniepoint, the experiences of the customers who use our POS devices, transact in markets, or are served by agents in areas with limited connectivity matter as much as any in-app user's—this role exists to make sure their voice is heard.

    Responsibilities

    Outbound Research Calls:

    • Conduct structured outbound research calls to customers from an assigned daily queue, following approved scripts and protocols
    • Administer customer satisfaction and experience surveys over the phone, capturing both quantitative scores and qualitative verbatim responses
    • Log every call outcome accurately and completely — call disposition, survey responses, and observation notes — before proceeding to the next record
    • Adhere to all consent, data handling, and opt-out requirements for every call, without exception,

    Participant Recruitment & Panel Support:

    • Identify and recruit customers for qualitative research interviews based on criteria provided by CX Researchers and Team Leads
    • Screen potential participants against research criteria before confirming their participation
    • Introduce the Moniepoint research community to interested customers, following approved consent processes to onboard new participants
    • Support the Research Operations Coordinator in maintaining participant records and tracking recruitment pipelines,

    Ad Hoc Data Collection:

    • Conduct short structured phone surveys and screener interviews as directed by the Research Operations Coordinator or CX Research Team Leads
    • Log all responses faithfully — never paraphrasing in a way that alters the meaning of what a customer said
    • Assist with preliminary data organization and tagging under the guidance of more senior team members.

    Field Observation & Support Centre Visits:

    • Visit customer support centres and field locations at least monthly to observe real customer interactions and speak directly with customers
    • Log qualitative findings from field visits in the relevant research repository within 48 hours, tagged to the appropriate product area
    • Report patterns from support centre and field visits to the relevant CX Researcher promptly.

    Learning & Development:

    • Actively learn and apply fundamental research methodologies, tools, and best practices
    • Demonstrate increasing independence in managing routine research support tasks over time
    • Participate in team knowledge sharing and contribute to a strong research culture

    Experience & Background

    • Education: Bachelor's Degree in any field, preferably with completed coursework in Research methods, Social Sciences, Business, or Marketing.
    • Customer-Facing Experience: 1–3 years of experience in a customer-facing environment such as outbound calling, customer service, field sales, or similar roles.
    • Proficiency in at least one major Nigerian language (Yoruba, Igbo, or Hausa) is strongly preferred
    • Domain Advantage: Prior experience specifically within customer support is considered a distinct advantage.
    • Autonomy: Demonstrated ability to work with minimal supervision on routine tasks.
    • Preferred Experience: Prior experience in a research-related role, research internship, or a support capacity within a technology or financial services company.
    • Systems Familiarity: Experience utilizing a phone-based CRM or contact center platform is preferred.

    Skills & Competencies:

    • Communication: Clear, professional verbal communication skills in English.
    • Interaction: Comfortable initiating conversations with completely new contacts and keeping them effectively focused.
    • Languages: Proficiency in at least one major Nigerian language (Yoruba, Igbo, or Hausa) is strongly preferred.
    • Data Discipline: Accurate, disciplined data capture habits—focusing entirely on logging what customers actually say, not what is expected.
    • Organization: Strong organizational skills and sharp attention to detail.
    • Empathy: A high level of empathy paired with a genuine interest in deeply understanding people.
    • Software Tools: Proficiency in standard office software platforms (Google Workspace or Microsoft Office).
    • Research Principles: A basic understanding of qualitative and quantitative research principles.
    • Platform Literacy: Familiarity with standard survey platforms or project management tools.

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    Method of Application

    Interested and qualified? Go to Moniepoint Inc. on job-boards.eu.greenhouse.io to apply

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Average Salary at Moniepoint Inc.

₦ 142K from 9 employees

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