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Key Account Manager (Banking & Financial Institutions) at Strivo Labs

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Employment type not specifiedExperience not specifiedNigeria
Employer not disclosedNigeria

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  • Posted: Jul 17, 2026

    Deadline: Not specified

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    At Strivo Labs, we are passionate about helping businesses scale with speed and precision. We specialize in providing end-to-end digital solutions, from custom design and MVP development to automation and content creation.

    Key Account Manager (Banking & Financial Institutions)

    About the Role

    • We are seeking a highly driven and commercially focused Business Development Manager / Key Account Manager (BDM/KAM) to drive strategic partnerships and revenue growth across the banking and financial services sector.
    • The ideal candidate will have a proven track record of selling B2B technology or financial solutions to banks, fintechs, microfinance banks, finance companies, and other financial institutions.
    • This role is responsible for identifying new business opportunities, acquiring enterprise clients, managing strategic accounts, expanding existing relationships, and ensuring exceptional customer experience throughout the client lifecycle.
    • The successful candidate will serve as a trusted advisor to clients while working closely with internal teams to deliver value, maximize account profitability, and support the company’s long-term growth objectives.

    Key Responsibilities

    Business Development & Revenue Growth:

    • Identify, develop, and close new business opportunities within the banking, fintech, and financial services industry.
    • Build and execute strategic sales plans to achieve revenue and growth targets.Prospect and engage decision-makers across banks, fintech companies, microfinance banks, insurance firms, finance houses, and other financial institutions.
    • Prepare compelling proposals, presentations, commercial offers, and business cases.
    • Lead contract negotiations and close high-value enterprise deals.
    • Maintain a healthy sales pipeline and accurately forecast business opportunities.

    Achieve monthly, quarterly, and annual sales targets.

    Key Account Management:

    • Manage and grow relationships with assigned strategic accounts.
    • Act as the primary relationship manager for key clients.
    • Understand client business objectives and recommend suitable products and solutions.
    • Drive account growth through upselling, cross-selling, and expansion opportunities.
    • Conduct regular business review meetings with clients.
    • Monitor account performance, profitability, and customer satisfaction.
    • Ensure high client retention through proactive relationship management.

    Client Engagement & Service Delivery:

    • Coordinate with Product, Operations, Customer Experience, Technology, Compliance, and Finance teams to ensure seamless service delivery.
    • Ensure prompt resolution of client issues, concerns, and escalations.
    • Support client onboarding, implementation, and adoption of products and services.
    • Monitor service quality against agreed service levels and identify improvement opportunities.

    Strategic Partnerships & Market Development:

    • Build and maintain strong relationships with industry stakeholders and strategic partners.
    • Identify emerging opportunities within the financial services ecosystem.
    • Monitor competitor activities, market trends, and customer needs.
    • Provide market intelligence and customer feedback to influence product development and business strategy.

    Sales Operations & Reporting:

    • Maintain accurate records of client interactions, sales activities, and opportunities using CRM tools.
    • Prepare periodic sales reports, forecasts, and account performance updates.
    • Track customer engagement, commercial performance, and revenue metrics.
    • Follow up on invoices, collections, and account reconciliations where necessary.
    • Ensure compliance with internal sales processes, policies, and documentation standards.

    Key Performance Indicators (KPIs)

    • Achievement of monthly, quarterly, and annual revenue targets.
    • Number and value of new enterprise clients acquired.
    • Growth in revenue from existing accounts.
    • Client retention and renewal rate.
    • Upselling and cross-selling performance.
    • Sales pipeline conversion rate.
    • Customer satisfaction and engagement scores.
    • Response and issue resolution turnaround time.
    • Accuracy of sales forecasting and reporting.

    Qualifications & Experience

    • Bachelor’s Degree in Business Administration, Marketing, Economics, Finance, or a related discipline.
    • Minimum of 5 years’ experience in Business Development, Enterprise Sales, Relationship Management, or Key Account Management.
    • Mandatory experience working within or selling to the Banking, Fintech, or Financial Services industry.
    • Demonstrated success in managing enterprise or corporate accounts and closing high-value B2B deals.
    • Strong understanding of financial services, digital payments, lending, banking operations, or fintech solutions.
    • Existing network of contacts within banks, fintechs, or other financial institutions will be an added advantage.

    Required Skills & Competencies:

    • Strong enterprise sales and business development skills.
    • Excellent relationship management and stakeholder engagement abilities.
    • Strong negotiation, presentation, and communication skills.
    • Commercial acumen with strong analytical and problem-solving capabilities.
    • Ability to identify opportunities and convert prospects into long-term clients.
    • Strong account planning and portfolio management skills.
    • Excellent organizational and time management skills.
    • Proficiency in CRM platforms and Microsoft Office Suite.
    • Ability to work independently while collaborating effectively across teams.

    Behavioral Competencies:

    • Results-oriented with a strong commercial mindset.
    • High level of professionalism, integrity, and accountability.
    • Customer-focused with exceptional relationship-building skills.
    • Proactive, self-motivated, and resilient.
    • Strong ownership mentality with excellent follow-through.
    • Collaborative and able to influence stakeholders across all levels.
    • Adaptable and comfortable working in a fast-paced fintech environment.

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    Check how your CV aligns with this job

    Method of Application

    Interested candidates should send their CV along with a brief note explaining why they are a strong fit for the role and their salary expectations to: [email protected].

    Note: Only shortlisted candidates will be contacted.

    Build your CV for free. Download in different templates.

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1 300 000 ₦

Based on 64 offers with salary for this country

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