Hotel Manager at Victoria Waterfront Hotel & Resorts

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• • Hotel Manager at Victoria Waterfront Hotel & Resorts
  • View Jobs in Healthcare / Medical / View Jobs at Victoria Waterfront Hotel & Resorts

  Posted: Jun 22, 2026

  Deadline: Not specified

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  At Victoria Waterfront Hotel & Resorts, we believe in creating an oasis of comfort and sophistication along the picturesque coast of Lagos. Our mission is to offer exceptional hospitality through a combination of modern amenities, impeccable service, and personalized experiences. Whether you’re visiting for business or leisure, our dedicated team is on han...
  

  Hotel Manager

  • Job Type Full Time
  • Qualification BA/BSc/HND
  • Experience 5 years
  • Location Lagos
  • City Lekki
  • Job Field Food, Beverage and Hospitality&nbsp

  Role Overview

  • We are seeking an experienced, dynamic, and business-savvy Hotel Manager to oversee the daily operations of our property.
  • In this role, you will be the strategic leader responsible for maximizing profitability, maintaining flawless service standards, and fostering a positive, high-performance team culture.
  • You will bridge the gap between high-level financial planning and front-line guest interactions, ensuring our hotel remains a premier destination.

  Key Responsibilities
  Daily Operations & Guest Experience:

  • Service Excellence: Oversee all operational departments, including Front Office, Housekeeping, Food & Beverage (F&B), and Maintenance, ensuring they meet or exceed brand standards.
  • Guest Relations: Maintain a strong visible presence in public areas. Actively engage with guests, resolve escalated complaints with diplomacy, and implement strategies to boost guest satisfaction metrics (TripAdvisor, Google, internal surveys).
  • Quality Assurance: Conduct regular property walkthroughs to ensure immaculate cleanliness, safety compliance, and proper asset maintenance.

  Financial Management & Revenue Strategy:

  • P&L Ownership: Manage the annual operating budget, control labor costs, monitor departmental expenses, and drive profitability.
  • Revenue Optimization: Collaborate closely with the Revenue Management and Sales teams to optimize Average Daily Rate (ADR) and Revenue Per Available Room (RevPAR) through dynamic pricing and corporate group bookings.
  • Procurement: Oversee vendor contracts, purchasing agreements, and inventory controls across F&B and rooms division.

  Team Leadership & Talent Development:

  • Culture Builder: Recruit, train, mentor, and retain a diverse team of hospitality professionals.
  • Performance Management: Establish clear departmental KPIs, conduct regular performance reviews, and foster an environment of accountability and growth.
  • Compliance: Ensure absolute compliance with local labor laws, health and safety regulations, and food safety standards.

  Required Qualifications & Experience
  Experience & Education:

  • Education: Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred (equivalent senior-level luxury hospitality experience will be considered).
  • Experience: 5+ years of progressive leadership experience in hotel operations, with at least 2 years as a Hotel Manager, Assistant General Manager, or Director of Rooms/F&B.

  Core Competencies & Skills:

  • Technical Proficiency: Deep familiarity with Property Management Systems (PMS) such as Opera, Cloudbeds, or HMS, along with modern Point of Sale (POS) and MS Office suite.
  • Financial Acumen: Strong capability in analyzing financial statements, forecasting demand, and executing cost-control measures.
  • Crisis Management: Proven ability to remain calm, decisive, and professional during emergencies, power outages, or medical incidents.

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  Interested and qualified candidates should send their updated CV to: [email protected] using the Job Title as the subject of the email.

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