Account Sales Manager - Sheraton Lagos Hotel at Marriott International, Inc.

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• • Account Sales Manager - Sheraton Lagos Hotel at Marriott International, Inc.
  • View Jobs in Hotels & Restaurants / View Jobs at Marriott International, Inc.

  Posted: Jul 7, 2026

  Deadline: Not specified

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  Marriott International is a leading global lodging company based in Bethesda, Maryland, USA, with more than 4,100 properties in 79 countries and reported revenues of nearly $14 billion in fiscal year 2014. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. The company operates and fran...
  

  Account Sales Manager - Sheraton Lagos Hotel

  • Job Type Full Time
  • Qualification Secondary School (SSCE)
  • Experience 2 years
  • Location Lagos
  • Job Field Sales and Business Development&nbsp

  Job Summary

  • Responsible for proactively soliciting and managing group/catering-related opportunities. Manages group/catering opportunities not handled by the Event Booking Center.
  • Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals.
  • Ensures business is turned over properly and in a timely fashion for proper service delivery.
  • Responsible for driving customer loyalty by delivering service excellence throughout each customer experience.
  • Provide service to our customers in order to grow share of the account on behalf of the company.

  Requirements

  Education and Experience

  • High School Diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.

  OR

  • 2-year Degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.

  Core Work Activities

  Understanding Markets & Maximizing Revenue:

  • Identifies new group/catering business to achieve personal and property revenue goals.
  • Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
  • Closes the best opportunities for the property based on market conditions and property needs.
  • Monitors same day selling procedures to maximize room revenue and control property occupancy.
  • Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.

  Conducting Daily Sales Activities:

  • Responds to incoming group/catering opportunities for the property that are outside parameters of the Event Booking Center.
  • Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
  • Uses sales resources and administrative/support staff effectively.
  • Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

  Providing Exceptional Customer Service:

  • Supports the company’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
  • Services our customers in order to grow share of the account.
  • Executes and supports the company’s Customer Service Standards and property’s Brand Standards.
  • Provides excellent customer service consistent with the daily service basics of the brand.
  • Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
  • Partners with Event Management and/or Operations in providing a customer experience that exceeds the customer’s expectations.
  • Sets a positive example for guest relations.
  • Interacts with guests to obtain feedback on product quality and service levels.
  • Attends pre- and post-convention meetings to understand group needs, obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels and overall satisfaction.
  • Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
  • Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.

  Building Successful Relationships:

  • Works collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, Strategic Accounts) to ensure sales efforts are coordinated, complementary and not duplicative.
  • Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
  • Develops relationships within community to strengthen and expand customer base for group/catering sales opportunities.
  • Manages and develops relationships with key internal and external stakeholders.
  • Provides accurate, complete and effective turnover to Event Management.

  Additional Responsibilities:

  • Utilizes intranet for resources and information.
  • Conducts site inspections.
  • Creates contracts as required.
  • Participates in and practices daily service basics of the brand.

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  Method of Application

  Interested and qualified? Go to Marriott International, Inc. on careers.marriott.com to apply

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