Customer Experience Representative at Corona Schools

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• • Customer Experience Representative at Corona Schools
  • View Jobs in Education / Teaching / View Jobs at Corona Schools

  Posted: Jun 22, 2026

  Deadline: Jun 30, 2026

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  The focus of the Corona Schools’ Trust Council is the development of world-class schools. World class in all facets of our operations - curriculum, teaching methodologies, staff quality, libraries, technology, buildings, resources, facilities, management and so on. In order to sustain our mission to deliver world- class education to children inculca...
  

  Customer Experience Representative

  • Job Type Full Time , Onsite
  • Qualification BA/BSc/HND , MBA/MSc/MA
  • Experience 3 - 9 years
  • Location Lagos
  • Job Field Customer Care, Success and Service&nbsp

  Job Summary

  • We are seeking a proactive, customer-focused, and results-driven Customer Experience Representative to support student enrolment, parent engagement, and overall customer satisfaction within our school community.

  Key Responsibilities

  Admissions & Customer Engagement:

  • Serve as the first point of contact for prospective families, providing excellent customer experience
  • Manage enquiries and follow up with prospective parents via calls, emails, and other channels
  • Coordinate and conduct school tours for prospective parents
  • Support and implement the school’s admissions process, including application review and processing

  Sales & Enrolment Growth:

  • Drive enrolment conversion by meeting and exceeding set targets
  • Apply a consultative approach to understand family needs and guide decision-making
  • Manage leads from initial enquiry to enrolment using CRM tools (e.g., HubSpot, Sales Cloud)
  • Track and report on key performance metrics (calls, conversions, pipeline growth)
  • Handle objections effectively and propose suitable solutions to close enrolment

  Marketing & Brand Support:

  • Support management of the school’s social media platforms in collaboration with the marketing team
  • Contribute ideas and feedback to improve enrolment strategies and customer engagement.

  Requirements

  • Bachelor’s degree in Marketing, Business Administration, or related field
  • Experience in customer service, sales, admissions, or a related role
  • Strong communication and interpersonal skills
  • Ability to meet targets and work with data-driven metrics
  • Proficiency in CRM tools and Microsoft Office
  • Professional, personable, and customer-focused approach.

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  Method of Application

  Interested and qualified candidates should forward their CV to: [email protected] using the position as subject of email.

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Average Salary at Corona Schools

₦ 158K from 1 employee

Checkout salary structure of Corona Schools »

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