Key Account Manager at Strivo Labs

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• • Key Account Manager at Strivo Labs
  • View Jobs in Media / Radio / TV / View Jobs at Strivo Labs

  Posted: Jul 2, 2026

  Deadline: Not specified

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  At Strivo Labs, we are passionate about helping businesses scale with speed and precision. We specialize in providing end-to-end digital solutions, from custom design and MVP development to automation and content creation.
  

  Key Account Manager

  • Job Type Full Time
  • Qualification BA/BSc/HND
  • Experience 5 years
  • Location Lagos
  • Job Field Sales and Business Development&nbsp

  About the Opportunity

  • We are recruiting on behalf of a fast-growing organisation seeking an experienced and commercially minded Key Account Manager to manage strategic client relationships, drive revenue growth, and deliver exceptional customer experiences.
  • This is an excellent opportunity for someone who enjoys building long-term client partnerships, identifying growth opportunities, and working collaboratively across multiple teams to ensure outstanding service delivery.

  Key Responsibilities

  Client Relationship Management:

  • Build and maintain strong relationships with assigned strategic accounts.
  • Act as the primary point of contact for key clients.
  • Understand customer objectives and recommend suitable solutions.
  • Resolve client issues and escalations in a timely and professional manner.
  • Conduct regular business reviews and maintain high levels of customer satisfaction and retention.

  Revenue Growth & Business Development:

  • Grow revenue across existing client accounts.
  • Identify opportunities for upselling, cross-selling, and account expansion.
  • Prepare proposals, quotations, and client presentations.
  • Negotiate commercial terms within agreed parameters.
  • Monitor account performance and profitability.

  Sales Operations:

  • Maintain accurate CRM records and sales pipelines.
  • Produce regular account reports and forecasts.
  • Monitor customer engagement and commercial activity.
  • Ensure compliance with internal sales processes and documentation.
  • Support invoice follow-up and payment reconciliation where required.

  Customer Success:

  • Work closely with Operations, Finance, Customer Experience, and Technical teams to deliver excellent service.
  • Coordinate client onboarding and implementation activities.
  • Ensure service standards and client expectations are consistently met.

  Market & Commercial Insight:

  • Monitor market trends and competitor activity.
  • Provide feedback on customer needs and product performance.
  • Recommend improvements to customer engagement strategies and service offerings.

  What We’re Looking For

  Essential:

  • Bachelor’s Degree or HND in Business Administration, Marketing, Management, or a related discipline.
  • Minimum of 5 years’ experience in Key Account Management, Sales, Business Development, or Client Relationship Management.
  • Experience managing corporate or enterprise clients.

  Desirable:

  Experience within sectors such as:

  • Technology
  • FinTech
  • Mobility
  • Energy
  • Fuel Solutions
  • Other B2B service industries.

  Skills & Competencies:

  • Excellent relationship management skills
  • Strong communication and negotiation abilities
  • Commercial awareness
  • Customer-focused mindset
  • Strong organizational and multitasking skills
  • Analytical thinking and problem-solving ability
  • Experience using CRM platforms
  • Good knowledge of Microsoft Office
  • High attention to detail
  • Ability to manage multiple priorities simultaneously.

  What Success Looks Like

  • You’ll be measured on:
  • Client retention and satisfaction
  • Revenue growth across assigned accounts
  • Upselling and cross-selling performance
  • Account profitability
  • Responsiveness to customer needs
  • Quality of reporting and process compliance.

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  Check how your CV aligns with this job

  Method of Application

  Please send your CV to: h[email protected].

  Note
  In your email, include:

  • A brief introduction explaining why you believe you’re a strong fit for this role
  • Your current notice period (or earliest available start date)
  • Your salary expectations
  • Only shortlisted candidates will be contacted.

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