Operations Manager (Multi-Branch Retail Operations) at Prestigious Consulting Group

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• • Operations Manager (Multi-Branch Retail Operations) at Prestigious Consulting Group
  • View Jobs in Consulting / View Jobs at Prestigious Consulting Group

  Posted: Jul 18, 2026

  Deadline: Aug 13, 2026

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  A Global staffing agency located in Lagos
  

  Operations Manager (Multi-Branch Retail Operations)

  • Job Type Full Time
  • Qualification BA/BSc/HND
  • Experience
  • Location Lagos
  • City Lekki
  • Job Field Administration / Facilities&nbsp

  Job Summary

  • We are seeking a highly experienced, hands-on, and results-orientedOperations Managerwith a proven background in managing multi-branch retail operationswithin theconsumer electronics, home appliances, gadgets, or technology retail industry.
  • The successful candidate will oversee the day-to-day operations of multiple branches across different states, ensuring operational consistency, inventory accuracy, excellent customer experience, strong sales support, and adherence to company standards.
  • This is a senior leadership role requiring someone who has successfully managed geographically dispersed teams, understands retail operations, and can independently drive performance while working closely with senior management.

  Key Responsibilities
  Multi-Branch Operations Management:

  • Provide operational leadership across all company branches located in different states.
  • Ensure consistent implementation of company policies, operational procedures, and service standards across every location.
  • Monitor daily branch performance and provide timely support to branch managers.
  • Conduct regular branch visits to evaluate operational efficiency, staff performance, inventory accuracy, and customer experience.
  • Develop and implement operational improvements that increase productivity and profitability.
  • Ensure all branches operate in accordance with company policies and regulatory requirements.

  Branch Performance Management:

  • Monitor sales performance, customer traffic, stock movement, and operational KPIs across all branches.
  • Review weekly and monthly branch reports and develop action plans to improve underperforming locations.
  • Ensure branches consistently achieve operational, sales, and customer service targets.
  • Drive accountability through regular performance reviews with branch managers.

  Inventory & Supply Chain Oversight:

  • Oversee inventory management across all branches.
  • Ensure stock accuracy, proper inventory reconciliation, and minimal stock losses.
  • Monitor product movement between branches and the warehouse.
  • Work closely with procurement and logistics teams to ensure timely stock replenishment.
  • Implement effective inventory control systems to reduce shrinkage and improve stock availability.

  Customer Experience & After-Sales Operations:

  • Ensure every branch delivers exceptional customer service.
  • Supervise customer complaint resolution and after-sales support processes.
  • Develop systems for tracking customer feedback and improving customer satisfaction.
  • Ensure warranty claims and service requests are handled efficiently.

  People Leadership:

  • Lead, supervise, and mentor branch managers and operational teams.
  • Build a high-performance culture focused on accountability, discipline, teamwork, and continuous improvement.
  • Conduct regular performance evaluations and coaching sessions.
  • Identify training needs and support employee development across branches.
  • Ensure proper staffing levels across all locations.

  Business Growth & Operational Strategy:

  • Support management in implementing business growth strategies.
  • Identify opportunities to improve operational efficiency and reduce operating costs.
  • Analyze operational data to support business decisions.
  • Recommend initiatives that improve profitability and branch performance.

  Financial & Administrative Management:

  • Monitor operational budgets and control branch operating expenses.
  • Review branch financial performance and identify improvement opportunities.
  • Prepare weekly and monthly operational reports for management.
  • Ensure accurate operational documentation and reporting.

  Key Performance Indicators (KPIs)
  The Operations Manager will be measured on:

  • Overall operational efficiency across all branches.
  • Branch sales growth and profitability.
  • Inventory accuracy and stock management.
  • Customer satisfaction and complaint resolution.
  • Employee productivity and branch performance.
  • Reduction in operational costs.
  • Compliance with company policies and SOPs.
  • Timely submission of operational reports.
  • Branch audit and operational compliance scores.

  Requirements
  Education:

  • Bachelor's Degree or HND in Business Administration, Management, Operations Management, Supply Chain Management, or a related discipline.

  Experience
  Candidates must have:

  • Minimum of 5 years' experience in Operations Management, Regional Operations, Retail Operations, or Branch Management.
  • Proven experience managin gmultiple retail branches across different cities or states.
  • Strong background in the consumer electronics, home appliances, gadgets, technology retail, or electronics distribution industry.
  • Demonstrated success in improving operational efficiency, inventory control, customer satisfaction, and branch profitability.
  • Experience supervising branch managers and leading geographically dispersed teams.
  • Experience within a fast-paced retail or distribution business is highly preferred.

  Skills & Competencies:

  • Strong multi-site operational management experience.
  • Excellent leadership and people management skills.
  • Strong analytical and problem-solving abilities.
  • Sound commercial and business judgment.
  • Excellent planning, organizational, and decision-making skills.
  • Strong inventory management knowledge.
  • Customer service and after-sales management expertise.
  • Excellent communication and stakeholder management skills.
  • High level of integrity, accountability, and professionalism.
  • Proficiency in Microsoft Excel, Word, and PowerPoint.
  • Experience using ERP, inventory management, or retail management systems is an added advantage.

  What We're Looking For
  This role is for a seasoned operations professional not an entry-level manager. The ideal candidate should:

  • Have extensive experience managing operations across multiple branches and locations.
  • Be comfortable travelling regularly to oversee branch operations.
  • Understand the operational realities of consumer electronics and retail businesses.
  • Have a proven record of improving branch performance and operational efficiency.
  • Be highly organized, commercially minded, and execution-driven.
  • Possess strong leadership skills with the ability to build, motivate, and hold branch teams accountable.
  • Be proactive in identifying problems and implementing practical solutions without constant supervision.
  • Have a strong understanding of retail operations, inventory management, logistics, customer service, and after-sales support.

  Benefits

  • Competitive salary (N250,000 – N300,000).
  • Performance-based incentives.
  • Career growth and leadership development opportunities.
  • Opportunity to lead operations across a growing multi-branch retail business.
  • Collaborative and performance-driven work environment.

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  Method of Application

  Interested and qualified candidates should send their CV to: [email protected] using "Operations Manager" as the subject of the email.

  Note: Only shortlisted candidates will be contacted.

  Build your CV for free. Download in different templates.

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