Phone Business Manager - Retail at Sun King (Formerly Greenlight Planet)

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• • Phone Business Manager - Retail at Sun King (Formerly Greenlight Planet)
  • View Jobs in Engineering / Technical / View Jobs at Sun King (Formerly Greenlight Planet)

  Posted: Aug 13, 2026

  Deadline: Not specified

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  Sun King designs, distributes, and finances solar home energy for the 1.8 billion people without reliable electricity. We are the largest solar provider for off-grid homes in Africa and Asia with over 82 million customers in more than 40 countries.
  

  Phone Business Manager - Retail

  • Job Type Full Time , Onsite
  • Qualification BA/BSc/HND
  • Experience 4 years
  • Location Lagos
  • Job Field Sales and Business Development&nbsp

  Reporting To: Phone Business Manager - Retail (Nigeria)

  What you would be expected to do

  • Store Network Performance - own regional sales delivery across all Sun King Shops and Partner Stores; track daily sales per store; diagnose and fix unproductive outlets fast; recommend activation, remediation, or exit for stores that fail productivity or portfolio thresholds, using the Partner Store Assessment framework for every new outlet before it trades.
  • PSE Management & Development - recruit, onboard, and supervise PSEs per Sun King HR guidelines; ensure Litmos certification within 2 weeks of onboarding; run weekly store visits and structured coaching (pitch, PayGo value proposition, financing language, platform use); manage rosters, coverage, and PSE performance reviews; maintain optimum headcount.
  • Sales Quality & Collections - own origination quality at store level: customer screening, documentation, approved financing terms; monitor FPD and store-level PAR30 daily; execute follow-up procedures on arrears with the call centre and field ; escalate outlet-level risk patterns (mis-selling, cluster delinquency, fraud indicators) to the Phone Business Manager – Retail with evidence.
  • Inventory & Merchandising - manage stock across stores: requisition, secure custody, reconciliation, and inter-store balancing, with replenishment gated on store portfolio quality; enforce brand merchandising, POS display, pricing, and contractual compliance in every outlet; zero tolerance on stock variance.
  • Partner Relationships & Reporting — maintain strong working relationships with partner store owners, resolving operational issues before they become commercial ones; coordinate with regional agent-channel management so retail and agent activity complement rather than cannibalise; submit accurate weekly reports on deadline; feed field intelligence; rival retail financing plays, pricing pressure, customer objections; up the channel.

  Requirements
  You might be a strong candidate if you:

  • Hold an HND/BSc in a business-related field with 4+ years' experience in retail sales, telco/device retail, or branch/multi-store operations.
  • Have managed in-store sales staff across multiple locations.
  • Have PAYG, device financing, or installment-credit exposure (solar an advantage, not a requirement).
  • Know the assigned region's retail corridors and trade clusters.
  • Strong retail floor management and multi-site supervision; relationship management with store owners.
  • Digital literacy — CRM, Looker, stock tools; coaching and communication strength; disciplined with data.
  • Excellent evaluation skills with proficiency in using data to drive resolutions (Excel, CRM tools).
  • Deep knowledge of collections processes and credit management in a low-income customer segment.
  • Willingness to travel across the region.

  What Sun King Offers

  • Professional growth in a dynamic, rapidly expanding, high-social-impact industry
  • An open-minded, collaborative culture with enthusiastic colleagues driven by the challenge of innovation and making a profound impact on people and the planet.
  • A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
  • Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun King Center for Leadership.

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  Check how your CV aligns with this job

  Method of Application

  Interested and qualified? Go to Sun King (Formerly Greenlight Planet) on sunking.pinpointhq.com to apply

  Build your CV for free. Download in different templates.

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