Customer Support Officer at Prestigious Consulting Group

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• • Customer Support Officer at Prestigious Consulting Group
  • View Jobs in Consulting / View Jobs at Prestigious Consulting Group

  Posted: Aug 27, 2026

  Deadline: Not specified

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  A Global staffing agency located in Lagos
  

  Customer Support Officer

  • Job Type Full Time
  • Qualification BA/BSc/HND , OND
  • Experience 1 - 3 years
  • Location Rivers
  • City Port Harcourt
  • Job Field Customer Care, Success and Service&nbsp

  Job Summary

  • We are seeking a Customer Support Officer to provide excellent customer service, manage customer enquiries and complaints, coordinate after-sales support, and provide administrative and operational support to the Operations Manager.
  • The ideal candidate should have strong communication and problem-solving skills, experience in customer service, and the ability to manage multiple tasks in a fast-paced retail environment.

  Key Responsibilities

  • Respond to customer enquiries, complaints, and requests through phone, WhatsApp, email, and other channels.
  • Provide timely and professional solutions to customer issues and escalate complex matters when necessary.
  • Coordinate after-sales support, including product complaints, warranties, repairs, returns, and exchanges.
  • Follow up with customers on pending issues and ensure timely resolution.
  • Maintain accurate records of customer complaints, enquiries, resolutions, and feedback.
  • Monitor recurring customer issues and provide recommendations for service improvement.
  • Support the Operations Manager with daily operational coordination, follow-ups, documentation, and reporting.
  • Assist in tracking branch activities, pending issues, and operational requests.
  • Liaise with Branch Managers, sales teams, technicians, and other departments to resolve customer and operational issues.
  • Prepare basic customer service and operational reports as required.
  • Support the implementation of customer service standards and operational procedures.
  • Perform other duties assigned by the Operations Manager or Management.

  Key Performance Indicators (KPIs)

  • Customer response and resolution time.
  • Customer satisfaction and feedback.
  • Number of complaints successfully resolved.
  • Follow-up completion rate.
  • Accuracy and timeliness of reports.
  • Timely resolution of outstanding customer and operational issues.
  • Quality and effectiveness of support provided to the Operations Manager.

  Requirements

  • Bachelor's degree, HND, or OND in Business Administration, Marketing, Mass Communication, Customer Service, or a related field.
  • 1–3 years of experience in customer service, preferably in retail, consumer electronics, home appliances, telecommunications, or a related industry.
  • Excellent verbal and written communication skills.
  • Strong customer service and complaint-resolution abilities.
  • Good organisational and administrative skills.
  • Proficiency in Microsoft Office, WhatsApp, email, and basic reporting tools.
  • Ability to multitask, follow up effectively, and work with minimal supervision.
  • Must be based in Port Harcourt
  • Must be proactive, professional, patient, and results-oriented.

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  Method of Application

  Interested and qualified candidates should send their CV to: [email protected] using "Customer Support Officer - Port Harcourt" as the subject of the mail.

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