Customer Service Representative at CWW Tech Africa

Customer Service Representative at CWW Tech Africa August, 2026 | MyJobMag window.dataLayer = window.dataLayer || []; function gtag(){dataLayer.push(arguments);} gtag('js', new Date()); gtag('config', 'G-SMD4ZL13FW'); { "@context": "http://schema.org", "@type": "JobPosting", "title": "Customer Service Representative", "datePosted": "2026-08-28T09:04:25+01:00", "validThrough": "2026-09-20T00:00:00+0000", "hiringOrganization" : { "@type" : "Organization", "name" : "CWW Tech Africa", "sameAs" : "https://www.myjobmag.com/jobs-at/cww-tech-africa" }, "educationRequirements": { "@type" : "EducationalOccupationalCredential", "credentialCategory" : "bachelor degree"}, "employmentType": "Full Time", "experienceRequirements": { "@type" : "OccupationalExperienceRequirements", "monthsOfExperience" : "12" }, "industry": "Education / Teaching", "occupationalCategory":"Customer Care, Success and Service", "jobLocation": { "@type": "Place", "address": { "@type": "PostalAddress", "addressLocality": "Gbagada", "addressRegion": "Lagos", "addressCountry": "NG" } }, "image":"https://www.myjobmag.com/company_logo/27502CWW Tech Africa.png", "description": "<p><strong>Key Responsibilities</strong></p> <ul> <li>Respond promptly and professionally to inquiries received via WhatsApp, phone, email, social media, and other communication channels.</li> <li>Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.</li> <li>Follow up on unresolved inquiries to ensure issues are properly addressed.</li> <li>Maintain accurate records of customer interactions, inquiries, complaints, and resolutions in the CRM/helpdesk system.</li> <li>Generate sales leads</li> <li>Identify and assess customers&rsquo; needs to achieve satisfaction</li> <li>Build sustainable relationships and trust with customer accounts through open and interactive communication</li> <li>Provide accurate, valid and complete information by using the right methods/tools</li> <li>Meet personal/customer service team sales targets and quotas.</li> <li>Follow communication procedures, guidelines and policies</li> <li>Document knowledge in the form of solution articles.</li> </ul> <p><strong>Requirements</strong></p> <ul> <li>BSc / HND in a relevant field related to your preferred role</li> <li>Must have at least 1 year experience in chosen role</li> <li>Excellent verbal and written communication skills.</li> <li>Strong interpersonal and problem-solving skills.</li> <li>Patient, empathetic, and customer-focused approach.</li> <li>Ability to manage multiple inquiries and prioritize tasks effectively.</li> <li>Must have completed NYSC</li> <li>Must be 28&nbsp;years old or younger</li> <li>Must reside within Gbagada and its environs.</li> <li>Familiarity with social media platforms</li> <li>Must be available to resume immediately.</li> </ul>" } @keyframes pulse { 0% { transform: scale(1); } 50% { transform: scale(1.1); } 100% { transform: scale(1); } } @keyframes slide { to { transform: translateX(4px); } } .prompt-link { display: flex; align-items: center; gap: 0.75rem; padding: 0.6rem 0.9rem; background: linear-gradient(to right, #2563eb, #9333ea); color: white; text-decoration: none; border-radius: 9999px; font-weight: 500; box-shadow: 0 10px 15px -3px rgba(0, 0, 0, 0.1); transition: transform 0.3s ease, box-shadow 0.3s ease, background 0.3s ease; } .prompt-link:hover { transform: scale(1.02); box-shadow: 0 20px 25px -5px rgba(0, 0, 0, 0.1); background: linear-gradient(to right, #1d4ed8, #7e22ce); } .icon { width: 20px; height: 20px; } .prompt-link:hover .icon-scan { animation: pulse 2s infinite ease-in-out; } .prompt-link:hover .icon-arrow { animation: slide 0.3s forwards ease-out; }

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• • Customer Service Representative at CWW Tech Africa
  • View Jobs in Education / Teaching / View Jobs at CWW Tech Africa

  Posted: Aug 28, 2026

  Deadline: Sep 20, 2026

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  CWW Tech Africa is an Educational technology company that focuses on empowering Africans with in-demand digital and tech skills. Our range of courses, products and services are tailored towards equipping African youths.
  

  Customer Service Representative

  • Job Type Full Time
  • Qualification BA/BSc/HND
  • Experience 1 year
  • Location Lagos
  • City Gbagada
  • Job Field Customer Care, Success and Service&nbsp
  • Salary Range ₦100,000 - ₦150,000/month

  Key Responsibilities

  • Respond promptly and professionally to inquiries received via WhatsApp, phone, email, social media, and other communication channels.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Follow up on unresolved inquiries to ensure issues are properly addressed.
  • Maintain accurate records of customer interactions, inquiries, complaints, and resolutions in the CRM/helpdesk system.
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and quotas.
  • Follow communication procedures, guidelines and policies
  • Document knowledge in the form of solution articles.

  Requirements

  • BSc / HND in a relevant field related to your preferred role
  • Must have at least 1 year experience in chosen role
  • Excellent verbal and written communication skills.
  • Strong interpersonal and problem-solving skills.
  • Patient, empathetic, and customer-focused approach.
  • Ability to manage multiple inquiries and prioritize tasks effectively.
  • Must have completed NYSC
  • Must be 28 years old or younger
  • Must reside within Gbagada and its environs.
  • Familiarity with social media platforms
  • Must be available to resume immediately.

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  Method of Application

  Interested and qualified? Go to CWW Tech Africa on forms.gle to apply

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