Customer Service Representative at GUO Transport Company Limited

Customer Service Representative at GUO Transport Company Limited August, 2026 | MyJobMag window.dataLayer = window.dataLayer || []; function gtag(){dataLayer.push(arguments);} gtag('js', new Date()); gtag('config', 'G-SMD4ZL13FW'); { "@context": "http://schema.org", "@type": "JobPosting", "title": "Customer Service Representative", "datePosted": "2026-08-31T11:17:43+01:00", "validThrough": "2026-09-14T00:00:00+0000", "hiringOrganization" : { "@type" : "Organization", "name" : "GUO Transport Company Limited", "sameAs" : "https://www.myjobmag.com/jobs-at/guo-transport-company-limited" }, "educationRequirements": { "@type" : "EducationalOccupationalCredential", "credentialCategory" : "bachelor degree"}, "employmentType": "Full Time", "experienceRequirements": { "@type" : "OccupationalExperienceRequirements", "monthsOfExperience" : "12" }, "industry": "Logistics and Transportation", "occupationalCategory":"Customer Care, Success and Service", "jobLocation": { "@type": "Place", "address": { "@type": "PostalAddress", "addressLocality": "Anambra", "addressRegion": "Anambra", "addressCountry": "NG" } }, "image":"https://www.myjobmag.com/company_logo/93941GUO group of companies.png", "description": "<p><strong>Key Responsibilities</strong></p> <ul> <li>Serve as the first point of contact for customers, providing professional assistance on parcel booking, rates, delivery timelines, and other logistics inquiries.</li> <li>Coordinate the&nbsp;routing and tripping of parcels&nbsp;to ensure prompt dispatch and timely delivery across all GUO Logistics locations.</li> <li>Supervise and verify&nbsp;proper packaging, registration, and inspection&nbsp;of parcels before dispatch to ensure compliance with company policies and safety standards.</li> <li>Track and monitor parcels in transit and proactively update customers on delivery status or any service delays.</li> <li>Maintain accurate shipment documentation including waybills, manifests, receipts, and proof of delivery.</li> <li>Handle customer complaints, claims, and inquiries effectively, ensuring timely resolution and customer satisfaction.</li> <li>Work closely with the operations and dispatch teams to facilitate smooth coordination between terminals and delivery points.</li> <li>Record and maintain customer data and transaction history accurately in the CRM system.</li> <li>Support revenue collection and ensure all transactions are properly recorded and accounted for.</li> <li>Promote GUO Logistics services by maintaining a positive and professional image in all customer interactions.</li> </ul>" } @keyframes pulse { 0% { transform: scale(1); } 50% { transform: scale(1.1); } 100% { transform: scale(1); } } @keyframes slide { to { transform: translateX(4px); } } .prompt-link { display: flex; align-items: center; gap: 0.75rem; padding: 0.6rem 0.9rem; background: linear-gradient(to right, #2563eb, #9333ea); color: white; text-decoration: none; border-radius: 9999px; font-weight: 500; box-shadow: 0 10px 15px -3px rgba(0, 0, 0, 0.1); transition: transform 0.3s ease, box-shadow 0.3s ease, background 0.3s ease; } .prompt-link:hover { transform: scale(1.02); box-shadow: 0 20px 25px -5px rgba(0, 0, 0, 0.1); background: linear-gradient(to right, #1d4ed8, #7e22ce); } .icon { width: 20px; height: 20px; } .prompt-link:hover .icon-scan { animation: pulse 2s infinite ease-in-out; } .prompt-link:hover .icon-arrow { animation: slide 0.3s forwards ease-out; }

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• • Customer Service Representative at GUO Transport Company Limited
  • View Jobs in Logistics and Transportation / View Jobs at GUO Transport Company Limited

  Posted: Aug 31, 2026

  Deadline: Not specified

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  Founded in 1980, GUO Transport Company Ltd. is a division of G. U. Okeke & Sons Ltd. A household name in the transportation industry and one of the largest provider of intercity and interstate transportation, serving more than 200 destinations across Nigeria and West Africa with a modern, environmentally friendly fleet. The company has become an icon ...
  

  Customer Service Representative

  • Job Type Full Time
  • Qualification BA/BSc/HND
  • Experience 1 - 3 years
  • Location Anambra
  • Job Field Customer Care, Success and Service&nbsp

  Key Responsibilities

  • Serve as the first point of contact for customers, providing professional assistance on parcel booking, rates, delivery timelines, and other logistics inquiries.
  • Coordinate the routing and tripping of parcels to ensure prompt dispatch and timely delivery across all GUO Logistics locations.
  • Supervise and verify proper packaging, registration, and inspection of parcels before dispatch to ensure compliance with company policies and safety standards.
  • Track and monitor parcels in transit and proactively update customers on delivery status or any service delays.
  • Maintain accurate shipment documentation including waybills, manifests, receipts, and proof of delivery.
  • Handle customer complaints, claims, and inquiries effectively, ensuring timely resolution and customer satisfaction.
  • Work closely with the operations and dispatch teams to facilitate smooth coordination between terminals and delivery points.
  • Record and maintain customer data and transaction history accurately in the CRM system.
  • Support revenue collection and ensure all transactions are properly recorded and accounted for.
  • Promote GUO Logistics services by maintaining a positive and professional image in all customer interactions.

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  Interested and qualified? Go to GUO Transport Company Limited on docs.google.com to apply

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