Job is active

Manager, Contact Center Operations at d.light

Q: What salary can I expect?

This listing does not show a salary. Similar roles in Nigeria often pay around 1 200 000 ₦ (median of 67 offers).

Q: How do I apply for this job?

Open the original source page and contact the employer there. Finder never charges job seekers.

Q: Are these jobs up to date?

Yes. Finder regularly refreshes vacancies from public sources and removes closed offers.

Salary not specified

Employment type not specifiedExperience not specifiedNigeria

Employer not disclosedNigeria

About this job

Manager, Contact Center Operations at d.light September, 2026 | MyJobMag window.dataLayer = window.dataLayer || []; function gtag(){dataLayer.push(arguments);} gtag('js', new Date()); gtag('config', 'G-SMD4ZL13FW'); { "@context": "http://schema.org", "@type": "JobPosting", "title": "Manager, Contact Center Operations", "datePosted": "2026-09-02T08:56:06+01:00", "validThrough": "2026-09-16T00:00:00+0000", "hiringOrganization" : { "@type" : "Organization", "name" : "d.light", "sameAs" : "https://www.myjobmag.com/jobs-at/d-light" }, "educationRequirements": { "@type" : "EducationalOccupationalCredential", "credentialCategory" : "bachelor degree"}, "employmentType": "Full Time", "industry": "Engineering / Technical", "occupationalCategory":"Customer Care, Success and Service", "jobLocation": { "@type": "Place", "address": { "@type": "PostalAddress", "addressLocality": "Lagos", "addressRegion": "Lagos", "addressCountry": "NG" } }, "image":"https://www.myjobmag.com/company_logo/17896d.light.png", "description": "Position Description  <ul> <li>The Manager, Contact Center Operations role is responsible for delivering exceptional customer service to d.light customers and end-users through supporting selected partners.</li> <li>The job holder will continuously seek ways to improve cost-efficiency, achieve targeted customer service metrics, and champion a "customer-first" culture within the organization.</li> </ul> R&Rs  <ul> <li>Implement and measure KPIs to drive improvement of service delivery standards.</li> <li>Collaborate with d.light's technical team and contact center partners to solve customer issues promptly and prevent recurrence of the same.</li> <li>Enhance the competency and skills level of the service team through necessary training and evaluation of its effectiveness.</li> <li>Deliver on set contact center metrics and targets within agreed timelines and costs.</li> <li>Drive and implement all actions as requested by the business.</li> </ul> Key Performance Indicators KPIs <ul> <li>Customer satisfaction versus target Net Promoter Score</li> <li>Average cost of customer service delivery versus target</li> <li>Call productivity at Call Center</li> <li>Partner Engagement Feedback</li> <li>Call Centre Metrics Inbound/Outbound/KYC/Upsell.</li> </ul> Requirements <ul> <li>Bachelor's Degree in Social Sciences or a Business-related field.</li> <li>An additional focused Call Centre qualification and Diploma in Customer Services Management will be an added advantage.</li> <li>Five years' working experience at the Call Centre or in the Service Industry.</li> <li>Experience at technology-oriented service firms; Mobile telephony, BPO call centers, etc. will be an added advantage.</li> <li>Excellent interpersonal skills with the ability to motivate for results.</li> <li>Excellent oral and written communication skills.</li> <li>Dependability and multitasking abilities.</li> </ul> Knowledge: <ul> <li>Competence in Operations, Technical knowledge, and Business processes with the ability to manage teams and monitor performance.</li> <li>Knowledge of Call Centre Industry, Market and customer trends, and Good standard operating procedures.</li> <li>Technical Knowledge in service supporting experience.</li> </ul> Skills: <ul> <li>Coaching</li> <li>Written and Verbal communication letter writing, report writing</li> <li>Computer skills MS Word, Excel, PowerPoint</li> <li>Problem-solving, and decision-making</li> <li>Planning, and organizing with attention to detail.</li> </ul>" } @keyframes pulse { 0% { transform: scale(1); } 50% { transform: scale(1.1); } 100% { transform: scale(1); } } @keyframes slide { to { transform: translateX(4px); } } .prompt-link { display: flex; align-items: center; gap: 0.75rem; padding: 0.6rem 0.9rem; background: linear-gradient(to right, #2563eb, #9333ea); color: white; text-decoration: none; border-radius: 9999px; font-weight: 500; box-shadow: 0 10px 15px -3px rgba(0, 0, 0, 0.1); transition: transform 0.3s ease, box-shadow 0.3s ease, background 0.3s ease; } .prompt-link:hover { transform: scale(1.02); box-shadow: 0 20px 25px -5px rgba(0, 0, 0, 0.1); background: linear-gradient(to right, #1d4ed8, #7e22ce); } .icon { width: 20px; height: 20px; } .prompt-link:hover .icon-scan { animation: pulse 2s infinite ease-in-out; } .prompt-link:hover .icon-arrow { animation: slide 0.3s forwards ease-out; }

Nigeria

Jobs Career Advice Post Job

Search for Jobs

AbiaAbujaAdamawaAkwa IbomAnambraBauchiBayelsaBenueBornoCross RiverDeltaEbonyiEdoEkitiEnuguGombeImoJigawaKadunaKanoKatsinaKebbiKogiKwaraLagosNasarawaNigerOgunOndoOsunOtherOyoPlateauRiversSokotoTarabaYobeZamfara

Administration / FacilitiesAgriculture / Agro-AlliedArt / Crafts / LanguagesAviation / AerospaceBankingBursary and ScholarshipsCaregiver / Nanny / Social WorkersCatering / ConfectioneryConstruction and Site EngineeringConsultancyContent, Editorial and JournalismCustomer Care, Success and ServiceData, Business Analysis and AIDrivingEducation / Teaching / TrainingEngineering / TechnicalEnvironment Health and SafetyFinance / Accounting / AuditFood, Beverage and HospitalityGeneralGraduate JobsHuman Resources / HRICT / ComputerInsuranceInternships Janitorial ServicesLegal and RegulatoryLogisticsManufacturingMarketing and CommunicationMedia Production and EntertainmentMedical / HealthcareNGO/Non-ProfitOil and Gas, Energy and MiningPharmaceuticalProcurement / Store-keeping / Supply ChainProduct ManagementProject and Program ManagementReal EstateResearch and DevelopmentRFP / RFQ / EOIRisk Management and ComplianceSales and Business DevelopmentScienceSecurity / IntelligenceShipping and MaritimeSports, Fitness and Personal CareStrategic and Top ManagementTravels and ToursUX, Design and ArchitectureVolunteer

BA/BSc/HNDFirst School Leaving CertificateMBA/MSc/MANCEONDOthersPhD/FellowshipProfessional CertificateSecondary School (SSCE)Vocational

Detailed Search

Send this job to a friend

Type the email of your friend Enter your email Type Your Email Message I think you may be interested in this position - Manager, Contact Center Operations at d.light. This is the link: https://www.myjobmag.com/job/manager-contact-center-operations-d-light-2?utm_source=email_friend. Copy and paste link on browser if link is not working. Check it out!

Did you notice an error or suspect this job is scam? Tell us.

Enter your email Type Your Message

(adsbygoogle = window.adsbygoogle || []).push({});

- Manager, Contact Center Operations at d.light
- View Jobs in Engineering / Technical / View Jobs at d.light
Posted: Sep 2, 2026

Deadline: Not specified
- Save
- Email
- @gmail.com
- @yahoo.com
- @outlook.com
(adsbygoogle = window.adsbygoogle || []).push({});

d.light is a global social enterprise which was initially founded to eradicate the kerosene lamp for the 2 billion people living without access to reliable power. Since the company was founded in 2006, d.light has enabled 50 million people in Africa and South Asia to upgrade from dim, dangerous and expensive kerosene lanterns to clean, bright and affordable ...

Manager, Contact Center Operations
- Job Type Full Time
- Qualification BA/BSc/HND
- Experience
- Location Lagos
- Job Field Customer Care, Success and Service&nbsp
Position Description
- The Manager, Contact Center Operations role is responsible for delivering exceptional customer service to d.light customers and end-users through supporting selected partners.
- The job holder will continuously seek ways to improve cost-efficiency, achieve targeted customer service metrics, and champion a "customer-first" culture within the organization.
R&Rs
- Implement and measure KPIs to drive improvement of service delivery standards.
- Collaborate with d.light's technical team and contact center partners to solve customer issues promptly and prevent recurrence of the same.
- Enhance the competency and skills level of the service team through necessary training and evaluation of its effectiveness.
- Deliver on set contact center metrics and targets within agreed timelines and costs.
- Drive and implement all actions as requested by the business.
Key Performance Indicators (KPIs)
- Customer satisfaction versus target (Net Promoter Score)
- Average cost of customer service delivery versus target
- Call productivity at Call Center
- Partner Engagement Feedback
- Call Centre Metrics (Inbound/Outbound/KYC/Upsell).
Requirements
- Bachelor's Degree in Social Sciences or a Business-related field.
- An additional focused Call Centre qualification and Diploma in Customer Services Management will be an added advantage.
- Five years' working experience at the Call Centre or in the Service Industry.
- Experience at technology-oriented service firms; Mobile telephony, BPO call centers, etc. will be an added advantage.
- Excellent interpersonal skills with the ability to motivate for results.
- Excellent oral and written communication skills.
- Dependability and multitasking abilities.
Knowledge:
- Competence in Operations, Technical knowledge, and Business processes with the ability to manage teams and monitor performance.
- Knowledge of Call Centre Industry, Market and customer trends, and Good standard operating procedures.
- Technical Knowledge in service supporting experience.
Skills:
- Coaching
- Written and Verbal communication (letter writing, report writing)
- Computer skills (MS Word, Excel, PowerPoint)
- Problem-solving, and decision-making
- Planning, and organizing with attention to detail.
(adsbygoogle = window.adsbygoogle || []).push({});

Check how your CV aligns with this job

Method of Application

Interested and qualified? Go to d.light on dlight.zohorecruit.in to apply

Build your CV for free. Download in different templates.
Share
- Save
- Email
- Report
.tg-subscribe{display:flex;flex-wrap:wrap;align-items:center;gap:10px;clear:both;margin:12px 0;padding:12px 14px;border:1px solid #d8dee5;border-radius:6px;background:#f7f9fb;}.tg-subscribe span{flex:1 1 200px;}.tg-subscribe a{display:inline-block;padding:10px 16px;background:#2481cc;color:#ffffff;border-radius:4px;text-decoration:none;}@media (max-width:520px){.tg-subscribe a{display:block;width:100%;text-align:center;box-sizing:border-box;}}
Get new Customer Care, Success and Service jobs like this on Telegram.Subscribe on Telegram
Send your application
Your Name Your Email Your Phone Number Your Current Location Abia Abuja Adamawa Akwa Ibom Anambra Bauchi Bayelsa Benue Borno Cross River Delta Ebonyi Edo Ekiti Enugu Gombe Imo Jigawa Kaduna Kano Katsina Kebbi Kogi Kwara Lagos Nasarawa Niger Ogun Ondo Osun Other Oyo Plateau Rivers Sokoto Taraba Yobe Zamfara Subject of your Application Your cover letter
Attach your CV/Doc

Join our WhatsApp Community Back To Home
View Current Vacancies at d.light

Jobs You Might Be Interested in

Find Your Dream Job!
Signup and complete your profile so we can match you with the right employer

@gmail.com
@yahoo.com
@outlook.com

Related Companies Hiring Now

Career Advice

Average Salaries in Nigeria in 2026 This guide brings together the average salary in Nigeria based on recent 2026 salary benchmarks. Salaries are listed by industry, experience level and city to give jobseekers, employers and HR professionals a more useful picture of salary levels in Nigeria in 2026.
The 2026 / 2027 Nestlé Nigeria Community Scholarship This scholarship is open exclusively to indigenes or residents of Agbara, Abaji, Manderigi, Obafemi Owode and Sagamu.
Top Hiring Mistakes Nigerian Employers Make and How Recruitment Agencies Help In this article, we'll explore the most common hiring mistakes Nigerian employers make and how recruitment agencies solve them.
Best Freelance Skills You Need to Earn in USD This article discusses the best freelance skills to learn if you want to earn in USD and shares tips on how you can get your first interantional client.

View All Career Advice

(adsbygoogle = window.adsbygoogle || []).push({});

Subscribe to Job Alert

Join our happy subscribers

@gmail.com
@yahoo.com
@outlook.com

- Candidates
- Job Listing
- CV Pilot
- CV Job Description Matcher
- Training & Programs
- Blog
- CV Writing
- Job Trends
- Companies Hiring
- Companies
- Post a Job
- Recruitment Service
- Shortlisting
- Candidate Search
- ATS Integration
- HR Resources
- HR Glossary
- Job Descriptions
- Sharing
- Job Widget
- XML Feed
- Sitemap (HTML)
- Testimonials
- Help - FAQs
- Advertise
- Job Links
- Jobs in Lagos
- Jobs in Abuja
- Myjobmag Sites
- MyJobMag Ghana
- MyJobMag Kenya
- MyJobMag Nigeria
- MyJobMag South Africa
- MyJobMag UK

/* First party identity cookie fallback for pages where PHP could not set it. */ (function () { if (!/(^|; )mjm_p=[0-9a-f]{40}/.test(document.cookie)) { var b = new Uint8Array(20); (window.crypto || window.msCrypto).getRandomValues(b); var t = Array.prototype.map.call(b, function (x) { return ('0' + x.toString(16)).slice(-2); }).join(''); var d = new Date(); d.setTime(d.getTime() + 365 * 86400 * 1000); document.cookie = 'mjm_p=' + t + ';expires=' + d.toUTCString() + ';path=/;SameSite=Lax' + (location.protocol === 'https:' ? ';Secure' : ''); } })(); window.WPUSH_CFG = { vapid: "BBoSD3sQU8DtltcGAIMYOJtzP61dwmYtPP3pC7OFu8ckOBHeQW-k5y3xkNXetOUZAPuOYAAXC27w9dwg-u3S1fY", country: 1, prefsUrl: '/push/preferences.php' };

Send your application through

Gmail Yahoomail

//setTimeout('abcdload()',2000); var ele = document.getElementById('tooltip'); var sel = window.getSelection(); var rel1= document.createRange(); rel1.selectNode(document.getElementById('cal1')); var rel2= document.createRange(); rel2.selectNode(document.getElementById('cal2')); document.getElementById("printable").addEventListener('mouseup', function(e) { if (!sel.isCollapsed) { // debugger; if(validateEmail(sel)) { //if(document.getElementById('cal3').innerText !=sel ){ pointer =0; } //document.getElementById('cal3').innerText=sel; var r = sel.getRangeAt(0).getBoundingClientRect(); var rb1 = rel1.getBoundingClientRect(); var rb2 = rel2.getBoundingClientRect(); ele.style.top = (r.bottom - rb2.top)*100/(rb1.top-rb2.top) + 'px'; ele.style.left = (r.left - rb2.left)*100/(rb1.left-rb2.left) + 'px'; var links=ele.getElementsByTagName('a'); for (var i = 0; i < links.length; i++) { var s = links[i].href; var ar=links[i].href.split('to='); links[i].href=ar[0]+'to='+sel; } ele.style.display = 'block'; } } event.preventDefault(); }); window.addEventListener('mousedown', function () { }); document.body.onmousedown = function(e) { var crtElem = e.target; while (crtElem != null && crtElem != ele) { crtElem = crtElem.parentNode; } if (crtElem != ele) { ele.style.display = 'none'; } } window.OneSignalDeferred = window.OneSignalDeferred || []; OneSignalDeferred.push(async function(OneSignal) { await OneSignal.init({ appId: "1303cfc0-76b0-4cee-aa4e-a39538e2319a", }); }); (function(){function c(){var b=a.contentDocument||(a.contentWindow&&a.contentWindow.document);if(b){var d=b.createElement('script');d.innerHTML="window.__CF$cv$params={r:'a392b379bd88fe94',t:'MTc4OTA4ODA2NQ=='};var a=document.createElement('script');a.src='/cdn-cgi/challenge-platform/scripts/jsd/main.js';document.getElementsByTagName('head')[0].appendChild(a);";b.getElementsByTagName('head')[0].appendChild(d)}}if(document.body){var a=document.createElement('iframe');a.height=1;a.width=1;a.style.position='absolute';a.style.top=0;a.style.left=0;a.style.border='none';a.style.visibility='hidden';document.body.appendChild(a);if('loading'!==document.readyState)c();else if(window.addEventListener)document.addEventListener('DOMContentLoaded',c);else{var e=document.onreadystatechange||function(){};document.onreadystatechange=function(b){e(b);'loading'!==document.readyState&&(document.onreadystatechange=e,c())}}}})();

Market insight

1 200 000 ₦

800 000 ₦2 200 000 ₦

Based on 67 offers with salary for this country

Full salary breakdown