Product Manager, Customer Support at Renmoney

Product Manager, Customer Support at Renmoney September, 2026 | MyJobMag window.dataLayer = window.dataLayer || []; function gtag(){dataLayer.push(arguments);} gtag('js', new Date()); gtag('config', 'G-SMD4ZL13FW'); { "@context": "http://schema.org", "@type": "JobPosting", "title": "Product Manager, Customer Support", "datePosted": "2026-09-02T19:42:02+01:00", "validThrough": "2026-09-16T00:00:00+0000", "hiringOrganization" : { "@type" : "Organization", "name" : "Renmoney", "sameAs" : "https://www.myjobmag.com/jobs-at/renmoney" }, "educationRequirements": { "@type" : "EducationalOccupationalCredential", "credentialCategory" : "bachelor degree"}, "employmentType": "Full Time", "experienceRequirements": { "@type" : "OccupationalExperienceRequirements", "monthsOfExperience" : "36" }, "industry": "Banking / Financial Services", "occupationalCategory":"Product Management", "jobLocation": { "@type": "Place", "address": { "@type": "PostalAddress", "addressLocality": "Lagos", "addressRegion": "Lagos", "addressCountry": "NG" } }, "image":"https://www.myjobmag.com/company_logo/267629767_Renmoney.png", "description": "<p><strong>Description</strong></p> <ul> <li>We&rsquo;re looking for a Product Manager to own the Customer Support product experience end-to-end. You&rsquo;ll define the vision, roadmap, and execution for support tools and processes that improve resolution time, customer satisfaction, and operational efficiency across app, web, and contact centre channels.</li> </ul> <p><strong>Key Responsibilities</strong></p> <ul> <li>Define and execute the roadmap for customer support products in-app help, ticketing, knowledge base, chat/voice integrations, self-service flows.</li> <li>Work with Engineering, Design, Support Ops, and Compliance to ship features that reduce handle time, increase first-contact resolution, and improve NPS/CSAT.</li> <li>Analyse support data ticket volumes, categories, SLAs, escalation rates to identify pain points and prioritize improvements.</li> <li>Partner with Risk, Collections, and Product teams to ensure support workflows align with regulatory and policy requirements.</li> <li>Run experiments and A/B tests on support flows, FAQs, and in-app guidance to drive self-service adoption.</li> <li>Build clear metrics and dashboards for support performance and report regularly to leadership.</li> </ul> <p><strong>Requirements</strong></p> <ul> <li>3+ years of customer service product management experience, preferably in fintech, banking, or digital lending in Nigeria.</li> <li>Strong understanding of customer support operations, ticketing systems, and omnichannel support app, web, call centre.</li> <li>Experience with data-driven prioritization, experimentation, and support metrics FCR, AHT, SLA, CSAT/NPS.</li> <li>Familiarity with CBN/NDIC regulatory environment and financial services compliance is a plus.</li> <li>Excellent communication, stakeholder management, and problem-solving skills.</li> </ul>" } @keyframes pulse { 0% { transform: scale(1); } 50% { transform: scale(1.1); } 100% { transform: scale(1); } } @keyframes slide { to { transform: translateX(4px); } } .prompt-link { display: flex; align-items: center; gap: 0.75rem; padding: 0.6rem 0.9rem; background: linear-gradient(to right, #2563eb, #9333ea); color: white; text-decoration: none; border-radius: 9999px; font-weight: 500; box-shadow: 0 10px 15px -3px rgba(0, 0, 0, 0.1); transition: transform 0.3s ease, box-shadow 0.3s ease, background 0.3s ease; } .prompt-link:hover { transform: scale(1.02); box-shadow: 0 20px 25px -5px rgba(0, 0, 0, 0.1); background: linear-gradient(to right, #1d4ed8, #7e22ce); } .icon { width: 20px; height: 20px; } .prompt-link:hover .icon-scan { animation: pulse 2s infinite ease-in-out; } .prompt-link:hover .icon-arrow { animation: slide 0.3s forwards ease-out; }

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• • Product Manager, Customer Support at Renmoney
  • View Jobs in Banking / Financial Services / View Jobs at Renmoney

  Posted: Sep 2, 2026

  Deadline: Not specified

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  At Renmoney, we believe finance should be simple, useful and accessible to everyone. That’s what makes us really passionate about leveraging data driven insights to help us understand you better and build useful financial products for your personal and business needs - like convenient loans to help you do more today, savings to keep you on track for your goals and investments that’ll generate more money for you.
  

  Product Manager, Customer Support

  • Job Type Full Time
  • Qualification BA/BSc/HND
  • Experience 3 years
  • Location Lagos
  • Job Field Product Management&nbsp

  Description

  • We’re looking for a Product Manager to own the Customer Support product experience end-to-end. You’ll define the vision, roadmap, and execution for support tools and processes that improve resolution time, customer satisfaction, and operational efficiency across app, web, and contact centre channels.

  Key Responsibilities

  • Define and execute the roadmap for customer support products (in-app help, ticketing, knowledge base, chat/voice integrations, self-service flows).
  • Work with Engineering, Design, Support Ops, and Compliance to ship features that reduce handle time, increase first-contact resolution, and improve NPS/CSAT.
  • Analyse support data (ticket volumes, categories, SLAs, escalation rates) to identify pain points and prioritize improvements.
  • Partner with Risk, Collections, and Product teams to ensure support workflows align with regulatory and policy requirements.
  • Run experiments and A/B tests on support flows, FAQs, and in-app guidance to drive self-service adoption.
  • Build clear metrics and dashboards for support performance and report regularly to leadership.

  Requirements

  • 3+ years of customer service product management experience, preferably in fintech, banking, or digital lending in Nigeria.
  • Strong understanding of customer support operations, ticketing systems, and omnichannel support (app, web, call centre).
  • Experience with data-driven prioritization, experimentation, and support metrics (FCR, AHT, SLA, CSAT/NPS).
  • Familiarity with CBN/NDIC regulatory environment and financial services compliance is a plus.
  • Excellent communication, stakeholder management, and problem-solving skills.

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