Contact / Call Center Executive at Skipper Eye-Q Hospital

Contact / Call Center Executive at Skipper Eye-Q Hospital September, 2026 | MyJobMag window.dataLayer = window.dataLayer || []; function gtag(){dataLayer.push(arguments);} gtag('js', new Date()); gtag('config', 'G-SMD4ZL13FW'); { "@context": "http://schema.org", "@type": "JobPosting", "title": "Contact / Call Center Executive", "datePosted": "2026-09-04T13:38:39+01:00", "validThrough": "2026-09-18T00:00:00+0000", "hiringOrganization" : { "@type" : "Organization", "name" : "Skipper Eye-Q Hospital", "sameAs" : "https://www.myjobmag.com/jobs-at/skipper-eye-q-hospital" }, "educationRequirements": { "@type" : "EducationalOccupationalCredential", "credentialCategory" : "bachelor degree"}, "employmentType": "Full Time", "experienceRequirements": { "@type" : "OccupationalExperienceRequirements", "monthsOfExperience" : "12" }, "industry": "Healthcare / Medical", "occupationalCategory":"Customer Care, Success and Service", "jobLocation": { "@type": "Place", "address": { "@type": "PostalAddress", "addressLocality": "Lagos", "addressRegion": "Lagos", "addressCountry": "NG" } }, "image":"https://www.myjobmag.com/company_logo/25146eye-q.jpg", "description": "<p><strong>Job Summary</strong></p> <ul> <li>The Contact/Call Center Executive will serveas the first point of contact for patients and prospective clients.</li> <li>The role involves handling inbound and outbound calls, scheduling appointments, responding to inquiries, resolving complaints, and ensuring excellent customer service while maintaining accurate patient records.</li> </ul> <p><strong>Key Responsibilities</strong></p> <ul> <li>Answer incoming calls professionally and courteously.</li> <li>Make outbound calls for appointment confirmations, follow-ups, reminders, and patient feedback.</li> <li>Schedule, reschedule, and cancel patient appointments.</li> <li>Provide accurate information about hospital services, doctors, procedures, locations, and operating hours.</li> <li>Handle patient complaints and escalate unresolved issues to the appropriate department.</li> <li>Register patient information accurately in the hospital management system.</li> <li>Follow up on missed appointments and encourage rescheduling.</li> <li>Maintain confidentiality of patient information in accordance with hospital policies.</li> <li>Coordinate with clinical and administrative departments to ensure smooth patient service.</li> <li>Meet daily call handling and service quality targets.</li> <li>Document all customer interactions and maintain accurate records.</li> <li>Support marketing campaigns by contacting existing and prospective patients when required.</li> </ul> <p><strong>Key Performance Indicators KPIs</strong></p> <ul> <li>Average call handling time.</li> <li>First Call Resolution FCR rate.</li> <li>Appointment booking conversion rate.</li> <li>Patient satisfaction score.</li> <li>Call quality score.</li> <li>Number of calls handled per day.</li> <li>Follow-up completion rate.</li> <li>Attendance and punctuality.</li> </ul> <p><strong>Qualifications</strong></p> <ul> <li>Bachelor&#39;s degree or HND in any relevant discipline.</li> <li>1&ndash;3 years of experience in a call center, customer service, or healthcare environment.</li> <li>Previous hospital experience is an added advantage.</li> </ul> <p>Required Skills:</p> <ul> <li>Excellent verbal and written communication skills.</li> <li>Strong customer service orientation.</li> <li>Pleasant telephone etiquette.</li> <li>Good listening and interpersonal skills.</li> <li>Ability to remain calm under pressure.</li> <li>Strong problem-solving abilities.</li> <li>Computer proficiency, including Microsoft Office.</li> <li>Experience using CRM or Hospital Management Systems is an added advantage.</li> <li>Ability to multitask and work in shifts.</li> </ul> <p>Working Conditions:</p> <ul> <li>May require Saturdays and public holidays.</li> <li>Office-based with frequent use of telephone and computer systems.</li> </ul>" } @keyframes pulse { 0% { transform: scale(1); } 50% { transform: scale(1.1); } 100% { transform: scale(1); } } @keyframes slide { to { transform: translateX(4px); } } .prompt-link { display: flex; align-items: center; gap: 0.75rem; padding: 0.6rem 0.9rem; background: linear-gradient(to right, #2563eb, #9333ea); color: white; text-decoration: none; border-radius: 9999px; font-weight: 500; box-shadow: 0 10px 15px -3px rgba(0, 0, 0, 0.1); transition: transform 0.3s ease, box-shadow 0.3s ease, background 0.3s ease; } .prompt-link:hover { transform: scale(1.02); box-shadow: 0 20px 25px -5px rgba(0, 0, 0, 0.1); background: linear-gradient(to right, #1d4ed8, #7e22ce); } .icon { width: 20px; height: 20px; } .prompt-link:hover .icon-scan { animation: pulse 2s infinite ease-in-out; } .prompt-link:hover .icon-arrow { animation: slide 0.3s forwards ease-out; }

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• • Contact / Call Center Executive at Skipper Eye-Q Hospital
  • View Jobs in Healthcare / Medical / View Jobs at Skipper Eye-Q Hospital

  Posted: Sep 4, 2026

  Deadline: Not specified

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  Skipper Eye-Q Speciality eye hospital is an international eye hospital with chain presence of 42 eye hospitals in India and Nigeria.
  

  Contact / Call Center Executive

  • Job Type Full Time
  • Qualification BA/BSc/HND
  • Experience 1 - 3 years
  • Location Lagos
  • Job Field Customer Care, Success and Service&nbsp

  Job Summary

  • The Contact/Call Center Executive will serveas the first point of contact for patients and prospective clients.
  • The role involves handling inbound and outbound calls, scheduling appointments, responding to inquiries, resolving complaints, and ensuring excellent customer service while maintaining accurate patient records.

  Key Responsibilities

  • Answer incoming calls professionally and courteously.
  • Make outbound calls for appointment confirmations, follow-ups, reminders, and patient feedback.
  • Schedule, reschedule, and cancel patient appointments.
  • Provide accurate information about hospital services, doctors, procedures, locations, and operating hours.
  • Handle patient complaints and escalate unresolved issues to the appropriate department.
  • Register patient information accurately in the hospital management system.
  • Follow up on missed appointments and encourage rescheduling.
  • Maintain confidentiality of patient information in accordance with hospital policies.
  • Coordinate with clinical and administrative departments to ensure smooth patient service.
  • Meet daily call handling and service quality targets.
  • Document all customer interactions and maintain accurate records.
  • Support marketing campaigns by contacting existing and prospective patients when required.

  Key Performance Indicators (KPIs)

  • Average call handling time.
  • First Call Resolution (FCR) rate.
  • Appointment booking conversion rate.
  • Patient satisfaction score.
  • Call quality score.
  • Number of calls handled per day.
  • Follow-up completion rate.
  • Attendance and punctuality.

  Qualifications

  • Bachelor's degree or HND in any relevant discipline.
  • 1–3 years of experience in a call center, customer service, or healthcare environment.
  • Previous hospital experience is an added advantage.

  Required Skills:

  • Excellent verbal and written communication skills.
  • Strong customer service orientation.
  • Pleasant telephone etiquette.
  • Good listening and interpersonal skills.
  • Ability to remain calm under pressure.
  • Strong problem-solving abilities.
  • Computer proficiency, including Microsoft Office.
  • Experience using CRM or Hospital Management Systems is an added advantage.
  • Ability to multitask and work in shifts.

  Working Conditions:

  • May require Saturdays and public holidays.
  • Office-based with frequent use of telephone and computer systems.

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  Method of Application

  Interested and qualified candidates should send an updated CV and a brief cover letter to: [email protected] using the Job Title as the subject of the email.

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