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Customer Support & Admin Specialist at SeekProv

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Customer Support & Admin Specialist at SeekProv September, 2026 | MyJobMag window.dataLayer = window.dataLayer || []; function gtag(){dataLayer.push(arguments);} gtag('js', new Date()); gtag('config', 'G-SMD4ZL13FW'); { "@context": "http://schema.org", "@type": "JobPosting", "title": "Customer Support & Admin Specialist", "datePosted": "2026-09-07T09:49:37+01:00", "validThrough": "2026-09-21T00:00:00+0000", "hiringOrganization" : { "@type" : "Organization", "name" : "SeekProv", "sameAs" : "https://www.myjobmag.com/jobs-at/seekprov" }, "employmentType": "Full Time , Onsite", "experienceRequirements": { "@type" : "OccupationalExperienceRequirements", "monthsOfExperience" : "24" }, "industry": "Merchandising, Retail & eCommerce", "occupationalCategory":"Administration / Facilities , Customer Care, Success and Service", "jobLocation": { "@type": "Place", "address": { "@type": "PostalAddress", "addressLocality": "Owerri", "addressRegion": "Imo", "addressCountry": "NG" } }, "image":"https://www.myjobmag.com/company_logo/92fd5883fac1a18a0b8a7bbebd5b6768seekprov-company-logo.png", "description": "Reports to: Chief Operating Officer COO <ul> <li>We are looking for an organised, empathetic, and tech-savvy Customer Support & Admin Specialist to support our users and assist with day-to-day administrative and operational tasks from our Owerri office.</li> </ul> Key Responsibilities <ul> <li>Respond to customer enquiries through live chat, support tickets and email, primarily using tawk.to.</li> <li>Guide Seekers and Providers through registration, verification, service listings, bookings and platform features.</li> <li>Resolve account, login, messaging, payment, cancellation and refund enquiries.</li> <li>Troubleshoot basic app issues and escalate technical problems appropriately.</li> <li>Handle complaints and disputes professionally and escalate fraud, safety or serious payment concerns.</li> <li>Maintain accurate support records and identify recurring customer issues.</li> <li>Help improve FAQs, support templates and automated responses.</li> <li>Use approved AI tools to improve support efficiency while checking all outputs for accuracy, tone and privacy.</li> <li>Assist with routine administrative and operational tasks, including maintaining records, organising documents, updating internal trackers and preparing basic reports.</li> <li>Support the COO with other reasonable day-to-day office and operational tasks when required.</li> </ul> What We're Looking For <ul> <li>At least 1 year of relevant customer service, support, or administrative experience; 2+ years is preferred.</li> <li>Strong written and verbal English communication.</li> <li>Strong organisation, problem-solving and attention to detail.</li> <li>Comfortable using live chat, email, spreadsheets, web tools, and mobile apps.</li> <li>Comfortable using AI tools such as ChatGPT responsibly.</li> <li>Ability to deal calmly and professionally with customers.</li> <li>Ability to handle confidential information responsibly.</li> <li>Experience with a marketplace, fintech, e-commerce, or technology company is an advantage.</li> </ul> How Success Will Be Measured: <ul> <li>Response and resolution times.</li> <li>Customer satisfaction and support quality.</li> <li>Accuracy of information and records.</li> <li>Appropriate handling and escalation of customer issues.</li> <li>Reliability and accuracy of administrative work.</li> <li>Useful customer insights shared with the wider team.</li> </ul> Why Join Us <ul> <li>Shorter Fridays: Work starts at 10:00 a.m.</li> <li>45-minute paid lunch break.</li> <li>No routine overtime.</li> <li>One paid birthday leave day each year.</li> <li>Extended Christmas and New Year break, typically from 24 December until around 3–4 January, in addition to annual leave.</li> <li>Opportunity to grow with SeekProv as the company expands.</li> </ul>" } @keyframes pulse { 0% { transform: scale(1); } 50% { transform: scale(1.1); } 100% { transform: scale(1); } } @keyframes slide { to { transform: translateX(4px); } } .prompt-link { display: flex; align-items: center; gap: 0.75rem; padding: 0.6rem 0.9rem; background: linear-gradient(to right, #2563eb, #9333ea); color: white; text-decoration: none; border-radius: 9999px; font-weight: 500; box-shadow: 0 10px 15px -3px rgba(0, 0, 0, 0.1); transition: transform 0.3s ease, box-shadow 0.3s ease, background 0.3s ease; } .prompt-link:hover { transform: scale(1.02); box-shadow: 0 20px 25px -5px rgba(0, 0, 0, 0.1); background: linear-gradient(to right, #1d4ed8, #7e22ce); } .icon { width: 20px; height: 20px; } .prompt-link:hover .icon-scan { animation: pulse 2s infinite ease-in-out; } .prompt-link:hover .icon-arrow { animation: slide 0.3s forwards ease-out; }

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- Customer Support & Admin Specialist at SeekProv
- View Jobs in Merchandising, Retail & eCommerce / View Jobs at SeekProv
Posted: Sep 7, 2026

Deadline: Not specified
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SeekProv is a local services marketplace and app that helps customers quickly find, compare, connect with, and hire trusted service providers across home repairs, cleaning, beauty, catering, tutoring, deliveries, and professional services, enabling secure communication, booking, and payment management in one platform.

Customer Support & Admin Specialist
- Job Type Full Time , Onsite
- Qualification
- Experience 2 years
- Location Imo
- City Owerri
- Job Field Administration / Facilities&nbsp , Customer Care, Success and Service&nbsp
- Salary Range ₦50,000 - ₦100,000/month
Reports to: Chief Operating Officer (COO)
- We are looking for an organised, empathetic, and tech-savvy Customer Support & Admin Specialist to support our users and assist with day-to-day administrative and operational tasks from our Owerri office.
Key Responsibilities
- Respond to customer enquiries through live chat, support tickets and email, primarily using tawk.to.
- Guide Seekers and Providers through registration, verification, service listings, bookings and platform features.
- Resolve account, login, messaging, payment, cancellation and refund enquiries.
- Troubleshoot basic app issues and escalate technical problems appropriately.
- Handle complaints and disputes professionally and escalate fraud, safety or serious payment concerns.
- Maintain accurate support records and identify recurring customer issues.
- Help improve FAQs, support templates and automated responses.
- Use approved AI tools to improve support efficiency while checking all outputs for accuracy, tone and privacy.
- Assist with routine administrative and operational tasks, including maintaining records, organising documents, updating internal trackers and preparing basic reports.
- Support the COO with other reasonable day-to-day office and operational tasks when required.
What We're Looking For
- At least 1 year of relevant customer service, support, or administrative experience; 2+ years is preferred.
- Strong written and verbal English communication.
- Strong organisation, problem-solving and attention to detail.
- Comfortable using live chat, email, spreadsheets, web tools, and mobile apps.
- Comfortable using AI tools such as ChatGPT responsibly.
- Ability to deal calmly and professionally with customers.
- Ability to handle confidential information responsibly.
- Experience with a marketplace, fintech, e-commerce, or technology company is an advantage.
How Success Will Be Measured:
- Response and resolution times.
- Customer satisfaction and support quality.
- Accuracy of information and records.
- Appropriate handling and escalation of customer issues.
- Reliability and accuracy of administrative work.
- Useful customer insights shared with the wider team.
Why Join Us
- Shorter Fridays: Work starts at 10:00 a.m.
- 45-minute paid lunch break.
- No routine overtime.
- One paid birthday leave day each year.
- Extended Christmas and New Year break, typically from 24 December until around 3–4 January, in addition to annual leave.
- Opportunity to grow with SeekProv as the company expands.
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1 200 000 ₦

800 000 ₦2 200 000 ₦

Based on 67 offers with salary for this country

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