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Customer Support Officer at Salpha Energy Limited

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Customer Support Officer at Salpha Energy Limited September, 2026 | MyJobMag window.dataLayer = window.dataLayer || []; function gtag(){dataLayer.push(arguments);} gtag('js', new Date()); gtag('config', 'G-SMD4ZL13FW'); { "@context": "http://schema.org", "@type": "JobPosting", "title": "Customer Support Officer", "datePosted": "2026-09-09T18:14:30+01:00", "validThrough": "2026-09-23T00:00:00+0000", "hiringOrganization" : { "@type" : "Organization", "name" : "Salpha Energy Limited", "sameAs" : "https://www.myjobmag.com/jobs-at/salpha-energy-limited" }, "educationRequirements": { "@type" : "EducationalOccupationalCredential", "credentialCategory" : "bachelor degree"}, "employmentType": "Full Time", "experienceRequirements": { "@type" : "OccupationalExperienceRequirements", "monthsOfExperience" : "12" }, "industry": "Power / Energy", "occupationalCategory":"Customer Care, Success and Service", "jobLocation": { "@type": "Place", "address": { "@type": "PostalAddress", "addressLocality": "Lagos", "addressRegion": "Lagos", "addressCountry": "NG" } }, "image":"https://www.myjobmag.com/company_logo/826161709_Salpha.png", "description": "Job Summary <ul> <li>We are seeking a proactive and articulate Customer Service Officer to join our Communications Department.</li> <li>In this role, you will be responsible for crafting clear, compelling messaging around our solar energy solutions while delivering excellent customer support.</li> <li>You’ll play a key part in communicating our mission, supporting customer engagement, and reinforcing our brand as a leader in clean energy.</li> </ul> Specific Responsibilities Customer Support: <ul> <li>Serve as a first point of contact for customer inquiries via phone and chats.</li> <li>Provide timely, accurate, and empathetic responses to client questions and concerns.</li> <li>Utilize strong communication and interpersonal skills to ensure customer satisfaction and retention.</li> <li>Follow up with sales and technical teams to ensure customer satisfaction and issue resolution.</li> <li>Follow up with customers post-service to gauge satisfaction and encourage feedback/testimonials.</li> </ul> Departmental Support: <ul> <li>Support the implementation of communication strategies that promote our brand, customer success stories, and sustainability initiatives.</li> <li>Assist with creating and editing marketing collateral, sales materials, and web content that reflect our voice and values.</li> <li>Close sales from contacts generated through Ads</li> <li>Collaborate with internal teams to gather product updates, customer testimonials, and field content to share across channels.</li> </ul> Documentation and Reporting: <ul> <li>Maintain accurate records of customer interactions and issues on the drive for management review.</li> <li>Prepare and submit regular reports on customer inquiries, resolutions, and feedback.</li> </ul> Google Suite Proficiency: <ul> <li>Utilize Google Word and Sheet to create and manage documents, reports, and spreadsheets efficiently.</li> </ul> Problem Solving: <ul> <li>Employ excellent problem-solving skills to address customer issues and escalate more complex problems when necessary.</li> <li>Remain calm and effective under pressure, demonstrating a quick learning ability.</li> </ul> Requirements <ul> <li>Bachelor’s Degree in Marketing, Communications, Public Relations, Business, or a related field.</li> <li>1 - 4 years of experience in a customer service or marketing communications role.</li> <li>Candidates living on the Island are advised to Apply.</li> <li>Excellent verbal and written communication skills.</li> <li>Strong interpersonal skills with a customer-first mindset.</li> <li>Proficient in Microsoft Office, Google Suite, and content creation platforms.</li> <li>Ability to multitask and work in a fast-paced, mission-oriented environment.</li> </ul> Additional Qualifications: <ul> <li>Familiarity with renewable energy or sustainability-focused industries.</li> <li>Experience with digital marketing, SEO, or social media management.</li> </ul>" } @keyframes pulse { 0% { transform: scale(1); } 50% { transform: scale(1.1); } 100% { transform: scale(1); } } @keyframes slide { to { transform: translateX(4px); } } .prompt-link { display: flex; align-items: center; gap: 0.75rem; padding: 0.6rem 0.9rem; background: linear-gradient(to right, #2563eb, #9333ea); color: white; text-decoration: none; border-radius: 9999px; font-weight: 500; box-shadow: 0 10px 15px -3px rgba(0, 0, 0, 0.1); transition: transform 0.3s ease, box-shadow 0.3s ease, background 0.3s ease; } .prompt-link:hover { transform: scale(1.02); box-shadow: 0 20px 25px -5px rgba(0, 0, 0, 0.1); background: linear-gradient(to right, #1d4ed8, #7e22ce); } .icon { width: 20px; height: 20px; } .prompt-link:hover .icon-scan { animation: pulse 2s infinite ease-in-out; } .prompt-link:hover .icon-arrow { animation: slide 0.3s forwards ease-out; }

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- Customer Support Officer at Salpha Energy Limited
- View Jobs in Power / Energy / View Jobs at Salpha Energy Limited
Posted: Sep 9, 2026

Deadline: Not specified
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we're passionate about off-grid energy. Salpha Energy is a for profit social business and manufactures honest, reliable solar products designed to help people living off the electric grid.

Customer Support Officer
- Job Type Full Time
- Qualification BA/BSc/HND
- Experience 1 - 4 years
- Location Lagos
- Job Field Customer Care, Success and Service&nbsp
Job Summary
- We are seeking a proactive and articulate Customer Service Officer to join our Communications Department.
- In this role, you will be responsible for crafting clear, compelling messaging around our solar energy solutions while delivering excellent customer support.
- You’ll play a key part in communicating our mission, supporting customer engagement, and reinforcing our brand as a leader in clean energy.
Specific Responsibilities
Customer Support:
- Serve as a first point of contact for customer inquiries via phone and chats.
- Provide timely, accurate, and empathetic responses to client questions and concerns.
- Utilize strong communication and interpersonal skills to ensure customer satisfaction and retention.
- Follow up with sales and technical teams to ensure customer satisfaction and issue resolution.
- Follow up with customers post-service to gauge satisfaction and encourage feedback/testimonials.
Departmental Support:
- Support the implementation of communication strategies that promote our brand, customer success stories, and sustainability initiatives.
- Assist with creating and editing marketing collateral, sales materials, and web content that reflect our voice and values.
- Close sales from contacts generated through Ads
- Collaborate with internal teams to gather product updates, customer testimonials, and field content to share across channels.
Documentation and Reporting:
- Maintain accurate records of customer interactions and issues on the drive for management review.
- Prepare and submit regular reports on customer inquiries, resolutions, and feedback.
Google Suite Proficiency:
- Utilize Google Word and Sheet to create and manage documents, reports, and spreadsheets efficiently.
Problem Solving:
- Employ excellent problem-solving skills to address customer issues and escalate more complex problems when necessary.
- Remain calm and effective under pressure, demonstrating a quick learning ability.
Requirements
- Bachelor’s Degree in Marketing, Communications, Public Relations, Business, or a related field.
- 1 - 4 years of experience in a customer service or marketing communications role.
- Candidates living on the Island are advised to Apply.
- Excellent verbal and written communication skills.
- Strong interpersonal skills with a customer-first mindset.
- Proficient in Microsoft Office, Google Suite, and content creation platforms.
- Ability to multitask and work in a fast-paced, mission-oriented environment.
Additional Qualifications:
- Familiarity with renewable energy or sustainability-focused industries.
- Experience with digital marketing, SEO, or social media management.
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1 200 000 ₦

850 000 ₦2 000 000 ₦

Based on 64 offers with salary for this country

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