Customer Service Representative at 1159 Realty Nigeria Limited

Customer Service Representative at 1159 Realty Nigeria Limited September, 2026 | MyJobMag window.dataLayer = window.dataLayer || []; function gtag(){dataLayer.push(arguments);} gtag('js', new Date()); gtag('config', 'G-SMD4ZL13FW'); { "@context": "http://schema.org", "@type": "JobPosting", "title": "Customer Service Representative", "datePosted": "2026-09-09T18:23:36+01:00", "validThrough": "2026-09-23T00:00:00+0000", "hiringOrganization" : { "@type" : "Organization", "name" : "1159 Realty Nigeria Limited", "sameAs" : "https://www.myjobmag.com/jobs-at/1159-realty-nigeria-limited" }, "educationRequirements": { "@type" : "EducationalOccupationalCredential", "credentialCategory" : "bachelor degree"}, "employmentType": "Full Time", "experienceRequirements": { "@type" : "OccupationalExperienceRequirements", "monthsOfExperience" : "24" }, "industry": "Real Estate", "occupationalCategory":"Customer Care, Success and Service", "jobLocation": { "@type": "Place", "address": { "@type": "PostalAddress", "addressLocality": "Ilorin", "addressRegion": "Kwara", "addressCountry": "NG" } }, "image":"https://www.myjobmag.com/company_logo/f44d14294f6b79e05a947fd40fd8baff.png", "description": "<p><strong>Job Summary</strong></p> <ul> <li>We are looking to hire a Customer Service Officer to join our Customer Success Team in Ilorin.</li> <li>The successful candidate will be responsible for managing client communication, documentation, payment follow-ups, customer enquiries and post-sales support.</li> <li>The ideal candidate must be highly organised, proactive, detail-oriented and able to build strong relationships with clients while working effectively with internal teams.</li> <li>This role requires someone who takes ownership of client issues and follows through until they are properly resolved.</li> </ul> <p><strong>Responsibilities</strong></p> <ul> <li>Manage and respond to client enquiries received through email, WhatsApp, phone and other approved channels.</li> <li>Review client documentation to ensure completeness, accuracy and compliance with company requirements.</li> <li>Follow up with clients on outstanding documentation and transaction requirements.</li> <li>Coordinate the signing, delivery and proper filing of client documents.</li> <li>Upload relevant client documents to the company&#39;s client web application.</li> <li>Maintain accurate and secure client records.</li> <li>Send monthly payment reminders to clients and follow up on outstanding payments.</li> <li>Liaise with the Accounting Team regarding payment confirmations and payment-related enquiries.</li> <li>Handle client enquiries relating to legal and transaction documentation and escalate complex matters to the Legal Team when necessary.</li> <li>Manage customer feedback and ensure complaints and concerns are properly documented and followed up to resolution.</li> <li>Maintain regular communication with clients throughout their property ownership journey.</li> <li>Coordinate client birthday messages and other approved client relationship initiatives.</li> <li>Work closely with Sales, Accounting, Legal, Operations and other relevant departments to resolve client issues.</li> <li>Maintain and organise client-related materials, property flyers and other relevant documents on designated company drives.</li> <li>Support email marketing and other client communication initiatives in collaboration with the Media Team.</li> <li>Prepare and submit weekly Customer Success reports.</li> <li>Track pending client requests, documentation, payments and unresolved issues.</li> <li>Identify recurring customer concerns and recommend ways to improve the customer experience.</li> </ul> <p><strong>Requirements</strong></p> <ul> <li>Bachelor&#39;s degree or HND in Business Administration, Estate Management, Mass Communication, Marketing, Customer Relations or a related field.</li> <li>Minimum of 2 years&#39; experience in Customer Service, Customer Success, Client Relations, Account Management, Sales Support, Real Estate or a related role.</li> <li>Excellent verbal and written communication skills.</li> <li>Strong follow-up and relationship management skills.</li> <li>Excellent attention to detail and organisational ability.</li> <li>Ability to manage multiple clients and tasks effectively.</li> <li>Good documentation and record-keeping skills.</li> <li>Proficiency in Microsoft Office or Google Workspace.</li> <li>Experience using CRM systems or customer management platforms is an advantage.</li> <li>Ability to handle difficult customers and sensitive situations professionally.</li> <li>Strong problem-solving skills.</li> <li>Ability to work effectively across multiple departments.</li> <li>Must be comfortable working with digital tools and web-based applications.</li> </ul> <p>Preferred Candidate:<br /> The ideal candidate is someone who:</p> <ul> <li>Takes ownership rather than waiting to be reminded.</li> <li>Is proactive with client follow-ups.</li> <li>Can manage several clients without losing track of details.</li> <li>Communicates professionally and confidently.</li> <li>Has strong emotional intelligence.</li> <li>Can handle pressure and difficult conversations calmly.</li> <li>Understands the importance of documentation and accurate records.</li> <li>Is comfortable working in a fast-paced, growing organisation.</li> <li>Has an interest in real estate and client relationship management.</li> <li>Real estate experience is an advantage, but candidates from banking, financial services, hospitality, telecommunications, insurance and other client-facing industries are welcome to apply.</li> </ul> <p><strong>Benefits</strong></p> <ul> <li>Career growth and development opportunities.</li> <li>Opportunity to work within a growing real estate company.</li> <li>Professional and collaborative work environment.</li> <li>Exposure to client relationship management, real estate operations and cross-functional teams.</li> </ul>" } @keyframes pulse { 0% { transform: scale(1); 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• • Customer Service Representative at 1159 Realty Nigeria Limited
  • View Jobs in Real Estate / View Jobs at 1159 Realty Nigeria Limited

  Posted: Sep 9, 2026

  Deadline: Not specified

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  1159 Realty Nigeria Limited is a fast-growing real estate company committed to making property ownership accessible through innovative, affordable, and customer-focused real estate solutions. We are passionate about excellence, integrity, and building a high-performing team that delivers exceptional value to our clients across Nigeria.

  
  

  Customer Service Representative

  • Job Type Full Time
  • Qualification BA/BSc/HND
  • Experience 2 years
  • Location Kwara
  • City Ilorin
  • Job Field Customer Care, Success and Service&nbsp

  Job Summary

  • We are looking to hire a Customer Service Officer to join our Customer Success Team in Ilorin.
  • The successful candidate will be responsible for managing client communication, documentation, payment follow-ups, customer enquiries and post-sales support.
  • The ideal candidate must be highly organised, proactive, detail-oriented and able to build strong relationships with clients while working effectively with internal teams.
  • This role requires someone who takes ownership of client issues and follows through until they are properly resolved.

  Responsibilities

  • Manage and respond to client enquiries received through email, WhatsApp, phone and other approved channels.
  • Review client documentation to ensure completeness, accuracy and compliance with company requirements.
  • Follow up with clients on outstanding documentation and transaction requirements.
  • Coordinate the signing, delivery and proper filing of client documents.
  • Upload relevant client documents to the company's client web application.
  • Maintain accurate and secure client records.
  • Send monthly payment reminders to clients and follow up on outstanding payments.
  • Liaise with the Accounting Team regarding payment confirmations and payment-related enquiries.
  • Handle client enquiries relating to legal and transaction documentation and escalate complex matters to the Legal Team when necessary.
  • Manage customer feedback and ensure complaints and concerns are properly documented and followed up to resolution.
  • Maintain regular communication with clients throughout their property ownership journey.
  • Coordinate client birthday messages and other approved client relationship initiatives.
  • Work closely with Sales, Accounting, Legal, Operations and other relevant departments to resolve client issues.
  • Maintain and organise client-related materials, property flyers and other relevant documents on designated company drives.
  • Support email marketing and other client communication initiatives in collaboration with the Media Team.
  • Prepare and submit weekly Customer Success reports.
  • Track pending client requests, documentation, payments and unresolved issues.
  • Identify recurring customer concerns and recommend ways to improve the customer experience.

  Requirements

  • Bachelor's degree or HND in Business Administration, Estate Management, Mass Communication, Marketing, Customer Relations or a related field.
  • Minimum of 2 years' experience in Customer Service, Customer Success, Client Relations, Account Management, Sales Support, Real Estate or a related role.
  • Excellent verbal and written communication skills.
  • Strong follow-up and relationship management skills.
  • Excellent attention to detail and organisational ability.
  • Ability to manage multiple clients and tasks effectively.
  • Good documentation and record-keeping skills.
  • Proficiency in Microsoft Office or Google Workspace.
  • Experience using CRM systems or customer management platforms is an advantage.
  • Ability to handle difficult customers and sensitive situations professionally.
  • Strong problem-solving skills.
  • Ability to work effectively across multiple departments.
  • Must be comfortable working with digital tools and web-based applications.

  Preferred Candidate:
  The ideal candidate is someone who:

  • Takes ownership rather than waiting to be reminded.
  • Is proactive with client follow-ups.
  • Can manage several clients without losing track of details.
  • Communicates professionally and confidently.
  • Has strong emotional intelligence.
  • Can handle pressure and difficult conversations calmly.
  • Understands the importance of documentation and accurate records.
  • Is comfortable working in a fast-paced, growing organisation.
  • Has an interest in real estate and client relationship management.
  • Real estate experience is an advantage, but candidates from banking, financial services, hospitality, telecommunications, insurance and other client-facing industries are welcome to apply.

  Benefits

  • Career growth and development opportunities.
  • Opportunity to work within a growing real estate company.
  • Professional and collaborative work environment.
  • Exposure to client relationship management, real estate operations and cross-functional teams.

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  Method of Application

  Interested and qualified candidates should send an updated CV, Cover Letter explaining why you are the ideal candidate for this role to: [email protected]

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