Customer Service Associate (HIM Certified) at Lily Hospitals Limited

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• • Customer Service Associate (HIM Certified) at Lily Hospitals Limited
  • View Jobs in Healthcare / Medical / View Jobs at Lily Hospitals Limited

  Posted: Jul 20, 2026

  Deadline: Not specified

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  Lily Hospitals is a multi-specialty private hospital. We offer world-class services in key areas of healthcare including fertility treatment, cardiology, urology, ophthalmology and pediatrics. Collectively, our hospitals offer a range of diagnostic services including: Magnetic Resonance Scanners (MRI), Advanced Ultrasound Scanners, 4 Slice CT scanner, Dig...
  

  Customer Service Associate (HIM Certified)

  • Job Type Full Time
  • Qualification BA/BSc/HND , Professional Certificate
  • Experience 1 - 3 years
  • Location Delta
  • Job Field Customer Care, Success and Service&nbsp

  Location: Ozoro, Delta

  Job Summary

  • We are seeking a smart, proactive, and customer-focused Customer Service Associate to serve as the first point of contact for customers and clients.
  • The ideal candidate will be responsible for handling inquiries, resolving complaints professionally, and ensuring excellent customer experience while supporting the smooth operation of front desk and customer service activities.
  • The successful candidate must possess excellent communication skills, a positive attitude, and the ability to work effectively in a fast-paced environment.

  Key Responsibilities

  • Welcome and attend to customers and visitors professionally
  • Respond promptly to customer inquiries through physical interaction, phone calls, and digital platforms
  • Resolve complaints efficiently and escalate complex issues where necessary
  • Provide accurate information regarding company products and services
  • Maintain proper customer records and documentation
  • Handle customer feedback and ensure customer satisfaction at all times
  • Support administrative and operational activities within the department
  • Maintain a professional appearance and uphold the company’s customer service standards
  • Build and maintain positive relationships with customers and clients
  • Perform other duties as assigned by management

  Requirements

  • HIM (Health Information Management) Certification is mandatory
  • Minimum of HND / Bachelor’s Degree in Business Administration, Mass Communication, Marketing, Health Information Management, or related discipline
  • 1–3 years relevant customer service experience
  • Excellent verbal and written communication skills
  • Strong interpersonal and problem-solving abilities
  • Good knowledge of Microsoft Office applications
  • Ability to multitask and work under pressure
  • Strong organizational and time management skills
  • Professional appearance and positive attitude
  • Ability to work independently and within a team environment
  • Must reside in Ozoro, Delta State or its environs, as accommodation will not be provided.

  Skills and Competencies:

  • Customer relationship management
  • Effective communication skills
  • Conflict resolution ability
  • Attention to detail
  • Teamwork and collaboration
  • Professionalism and integrity.

  Benefits

  • Attractive and competitive salary package
  • Professional and supportive work environment
  • Career growth and advancement opportunities
  • Continuous training and development
  • Health and welfare benefits.

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  Method of Application

  Interested and qualified candidates should send their CV to: [email protected] using the job title as the subject of the mail.

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