Customer Service Supervisor at Prestigious Consulting Group

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• • Customer Service Supervisor at Prestigious Consulting Group
  • View Jobs in Consulting / View Jobs at Prestigious Consulting Group

  Posted: Jul 21, 2026

  Deadline: Not specified

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  A Global staffing agency located in Lagos
  

  Customer Service Supervisor

  • Job Type Full Time
  • Qualification BA/BSc/HND
  • Experience
  • Location Lagos
  • Job Field Customer Care, Success and Service&nbsp

  Job Summary

  • We are looking for a highly experienced, customer-focused, and professionally grounded Customer Service Supervisor with a strong background in electronics showrooms, consumer electronics retail, home appliances, or major brands such as LG, Samsung, Hisense, or similar electronics environments.
  • The successful candidate will be responsible for supervising the customer service function across all branches, managing customer complaints and after-sales processes, supporting branch teams, and ensuring that every customer interaction reflects the professionalism and service standards expected of a leading electronics retail business.
  • This role requires someone who has hands-on experience attending to customer queries in an electronics retail environment, understands warranty and after-sales processes, and can effectively coordinate customer service operations across multiple locations.

  Key Responsibilities
  Customer Service Operations:

  • Supervise and coordinate customer service activities across all branches.
  • Ensure consistent customer service standards and professional communication across all locations.
  • Monitor customer interactions, complaints, enquiries, and service requests to ensure timely resolution.
  • Develop and implement customer service procedures, escalation processes, and service standards.

  Complaint Resolution & After-Sales Support:

  • Handle escalated customer complaints involving electronics, appliances, warranty claims, deliveries, and after-sales issues.
  • Liaise with manufacturers, suppliers, and service partners (e.g., LG and other electronics brands) to resolve customer concerns efficiently.
  • Track unresolved cases and ensure customers receive regular updates until closure.
  • Maintain accurate records of complaints, resolutions, warranty claims, and service activities.

  Multi-Branch Oversight:

  • Provide oversight and support to customer service personnel across all branches.
  • Conduct regular reviews of branch customer service performance.
  • Identify recurring customer issues and recommend corrective actions.
  • Ensure all branches follow the approved customer service and escalation procedures.

  Team Leadership & Training:

  • Train branch staff on professional customer communication, complaint handling, product support, and service etiquette.
  • Coach employees on managing difficult customers and maintaining professionalism under pressure.
  • Monitor staff responsiveness, communication quality, and customer handling skills.
  • Support performance improvement initiatives within the customer service unit.

  Customer Experience Improvement:

  • Analyze customer feedback, reviews, and complaint trends to identify improvement opportunities.
  • Work with operations and branch managers to improve the overall customer experience.
  • Support initiatives aimed at increasing customer satisfaction, retention, and brand trust.
  • Help strengthen the company’s online reputation through improved service delivery and customer follow-up.

  Reporting & Administration:

  • Prepare weekly and monthly customer service reports for management.
  • Track key customer service metrics, complaint resolution timelines, and branch performance.
  • Maintain organized documentation of customer cases, escalations, and service outcomes.
  • Provide management with insights on recurring operational or service-related issues affecting customers.

  Key Performance Indicators (KPIs)

  • Customer satisfaction levels.
  • Complaint resolution turnaround time.
  • Number of unresolved escalations.
  • Innovative and Creative
  • Customer retention and repeat patronage.
  • Branch customer service compliance.
  • Quality of customer communication and follow-up.
  • Online customer feedback and reputation trends.

  Requirements
  Education:

  • Bachelor’s Degree or HND in Business Administration, Marketing, Customer Service Management, Mass Communication, or a related field.

  Experience:
  Candidates must have:

  • Minimum of 3 years’ experience in customer service within an electronics showroom, consumer electronics retail store, home appliance company, LG showroom, or similar electronics environment.
  • Proven experience handling customer complaints, warranty issues, and after-sales service processes.
  • Experience supervising or coordinating customer service teams is highly preferred.
  • Exposure to multi-branch or retail operations is an added advantage.

  Required Skills & Competencies:

  • Excellent customer relationship management skills.
  • Strong verbal and written communication skills.
  • Professional phone, WhatsApp, email, and in-person communication etiquette.
  • Strong complaint resolution and conflict management abilities.
  • Ability to manage difficult customer situations calmly and professionally.
  • Good understanding of electronics retail operations and after-sales processes.
  • Strong organizational and reporting skills.
  • Leadership and team coordination capability.
  • Proficiency in Microsoft Office (Excel, Word, and Outlook).

  What We’re Looking For
  The ideal candidate should:

  • Have worked in an LG showroom, electronics showroom, electronics retail store, or home appliance company.
  • Be confident communicating with customers professionally across phone, email, WhatsApp, and in-store channels.
  • Understand warranty processes, product support, and after-sales customer expectations.
  • Be capable of overseeing customer service operations across multiple branches.
  • Have a strong service mindset and a track record of resolving customer issues effectively.
  • Be proactive, organized, and able to drive accountability within the customer service team.

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  Method of Application

  Interested and qualified candidates should send their updated CV to: [email protected]

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