Customer Service Assistant, Port Harcourt at Green Africa

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• • Customer Service Assistant, Port Harcourt at Green Africa
  • View Jobs in Aviation / Airline / View Jobs at Green Africa

  Posted: Aug 4, 2026

  Deadline: Not specified

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  Green Africa is a Lagos-based airline with a mission to be the quality airline that will better connect people and resources in Nigeria, and further, open up the West African seaboard.
  

  Customer Service Assistant, Port Harcourt

  • Job Type Full Time
  • Qualification OND , Secondary School (SSCE)
  • Experience
  • Location Rivers
  • City Port Harcourt
  • Job Field Customer Care, Success and Service&nbsp

  Job role

  • Ensuring accurate weights of baggage at the check-in desks are captured and processed
  • Recording and storing of unclaimed Green Africa tagged baggage at the Arrival hall in the store
  • Assisting customers with their luggage and direct customers with baggage irregularities (such as lost or damaged) to the Duty Officer
  • Advising and assisting customers on how to process payment for their excess baggage
  • Ensuring baggage is properly tagged with destination details before conveying the baggage to the Baggage Screening Point
  • Ensuring that baggage is in good condition before acceptance. Any noticed damaged bag should be handled in line with Green Africa policy
  • Recording and processing all Company Materials (COMATs) and RUSH bags accordingly either on a departing or an arriving flight
  • Prompt identification and assistance of customers with special needs (eg Wheelchair customers, Expectant mothers, Mothers with infant, Group travellers etc) before approaching the Check-in desk
  • Ensuring that no baggage is left unattended to within the check-in area. Also, checks for suspicious baggage and adheres to security procedures and weight limits before tagging such bags
  • Coordinating with the Check-in officers and the Turnaround Coordinators to track unloaded baggage

  Must have skills

  • Attention to details Time management Good communication skill Customer Service Skills Communication Skills
  • Good to have skills
  • Problem solving Interpersonal relationship skill Teamwork

  Qualifications

  • OND/SSCE
  • Exceptional Communication and Interpersonal skills
  • High- level numeracy skills
  • Strong ability to pay attention to detail

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  Check how your CV aligns with this job

  Method of Application

  Interested and qualified? Go to Green Africa on hris.peoplehum.com to apply

  Build your CV for free. Download in different templates.

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