Customer Service Representative (French Speaking) at Avetium Consult Limited

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• • Customer Service Representative (French Speaking) at Avetium Consult Limited
  • View Jobs in Consulting / View Jobs at Avetium Consult Limited

  Posted: Aug 12, 2026

  Deadline: Aug 31, 2026

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  Customer Service Representative (French Speaking)

  • Job Type Full Time
  • Qualification NCE , OND
  • Experience 1 - 3 years
  • Location Lagos
  • Job Field Customer Care, Success and Service&nbsp

  Key Responsibilities

  • Handle inbound and outbound customer calls professionally and efficiently.
  • Communicate fluently with customers in French and English.
  • Respond to customer enquiries, complaints, and requests promptly.
  • Provide accurate information on products, services, and processes.
  • Resolve customer issues or escalate complex matters appropriately.
  • Maintain accurate records of customer interactions and transactions.
  • Follow approved call scripts, procedures, and quality standards.
  • Achieve assigned call centre KPIs, including service quality, productivity, and customer satisfaction.
  • Maintain confidentiality of customer and company information.
  • Participate in required training and coaching sessions.
  • Perform other duties as assigned by the Team Lead.

  Job Requirements

  • Minimum of OND/NCE or equivalent qualification.
  • Fluency in French and English, both spoken and written.
  • Previous experience in a call centre, customer service, or BPO environment is an advantage.
  • Strong communication and interpersonal skills.
  • Good listening, problem-solving, and customer-handling skills.
  • Proficiency in using computers and basic customer service applications.
  • Ability to work under pressure and meet performance targets.
  • Ability to work effectively in a team and adapt to shift schedules.

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  Method of Application

  Interested and qualified? Go to Avetium Consult Limited on forms.zohopublic.com to apply

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