Customer Support Specialist at Kashia Limited

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• • Customer Support Specialist at Kashia Limited
  • View Jobs in Consulting / View Jobs at Kashia Limited

  Posted: Aug 13, 2026

  Deadline: Not specified

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  Kashia is a modern workforce platform built for Africa that connects companies with verified talent, automates human resources (HR) tasks, and manages secure escrow transactions
  

  Customer Support Specialist

  • Job Type Full Time , Remote
  • Qualification BA/BSc/HND
  • Experience 1 year
  • Location Nigeria
  • Job Field Customer Care, Success and Service&nbsp

  What you'll do

  • Respond to customer queries across email, live chat, and social channels
  • Troubleshoot product issues and escalate what you can't resolve
  • Keep the help centre and canned responses accurate and current
  • Log recurring issues and feed patterns back to product
  • Hit response and resolution time targets consistently

  What we're looking for

  • 1+ year in a customer-facing support role
  • Excellent written English — clear, warm, and correct
  • Comfortable with support tools like Intercom, Zendesk, or Freshdesk
  • Able to work shifts with weekend rotation
  • Calm under pressure

  Nice to have

  • Fintech or SaaS support experience
  • A second language (French, Portuguese, or Swahili)
  • Some technical troubleshooting background

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  Check how your CV aligns with this job

  Method of Application

  Interested and qualified? Go to Kashia Limited on www.kashiahq.com to apply

  Build your CV for free. Download in different templates.

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