Customer Service Representative at First Excelsia

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• • Customer Service Representative at First Excelsia
  • View Jobs in Consulting / View Jobs at First Excelsia

  Posted: Aug 13, 2026

  Deadline: Not specified

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  FirstExcelsia is a firm of highly versatile and renowned Human Resources, Organisational Development and Management consultants. We have an in-depth understanding of the Nigerian business terrain and we are very passionate about partnering with indigenous organisations to develop world class yet localized systems, processes and structures required to achieve...
  

  Customer Service Representative

  • Job Type Full Time
  • Qualification BA/BSc/HND
  • Experience 1 - 2 years
  • Location Lagos
  • Job Field Customer Care, Success and Service&nbsp

  Job Description

  • Our client is seeking a professional, and customer-focused Customer Service Representative to deliver exceptional support by responding to customer inquiries, resolving complaints, and ensuring a seamless customer experience.
  • The ideal candidate will serve as the primary point of contact for clients, work collaboratively with internal teams to resolve issues, and maintain accurate records to support efficient service delivery and customer satisfaction.

  Key Responsibilities

  • Respond promptly and professionally to customer inquiries via phone, email, and other communication channels.
  • Resolve customer complaints efficiently while ensuring a positive customer experience.
  • Process customer requests and provide accurate information about the company's logistics services.
  • Build and maintain strong customer relationships to promote loyalty and long-term satisfaction.
  • Coordinate with operations and other internal departments to resolve customer issues in a timely manner.
  • Monitor customer requests and follow up to ensure complete resolution.
  • Maintain accurate records of customer interactions, complaints, and service requests.
  • Prepare regular customer service reports and escalate recurring issues where necessary.
  • Ensure compliance with company service standards and customer service procedures.
  • Identify opportunities to improve customer experience and recommend process improvements.

  Person Specifications

  • Bachelor's Degree in Business Administration or related field.
  • 1–2 years of customer service experience, preferably within the logistics, transportation, or service industry.
  • Must be between 21 and 35 years of age.
  • Must be able to drive and possess a valid driver's licence.
  • Must be confident driving independently, preferably within Lagos.
  • Must be computer savvy with excellent proficiency in Microsoft Excel and other Microsoft Office applications.
  • Excellent verbal and written communication skills.
  • Strong interpersonal and customer relationship management skills.
  • Excellent problem-solving abilities with a proactive approach to handling customer concerns.
  • Ability to multitask, prioritize responsibilities, and work effectively under pressure.

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  Method of Application

  Interested and qualified candidates should send their CV and Cover Letter to: [email protected] using "Customer Service Representative" as the subject of the email.

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