Customer Service Representative at Kuddy Cosmetics

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• • Customer Service Representative at Kuddy Cosmetics
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  Posted: Jul 22, 2026

  Deadline: Aug 5, 2026

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  For over 40 years, Kuddy Cosmetics has been a leading name in the beauty and makeup industry in Nigeria with an availability of over 20,000 skincare and makeup products on shelves in 15 locations in Nigeria. All products are carefully selected to meet the various needs and requirements of all our consumers. In addition to retail and distribution channel m...
  

  Customer Service Representative

  • Job Type Full Time , Onsite
  • Qualification BA/BSc/HND , OND
  • Experience 2 years
  • Location Lagos
  • City Amuwo Odofin
  • Job Field Customer Care, Success and Service&nbsp
  • Salary Range ₦100,000 - ₦150,000/month

  Location: Tradefair - Amuwo Odofin, Lagos
  Standard working hours: Monday to Friday, with a rotational Saturday schedule.

  Job Summary

  • We are looking for a confident, solution-oriented, and commercially aware Customer Service Representative to join our growing team.
  • In this role, you will be the face of our brand, serving customers across in-store, telephone, and online channels, resolving enquiries, and ensuring every interaction leaves a lasting positive impression.

  What You Will Do

  • Serve as the first point of contact for customers via in-store, telephone, and online channels.
  • Handle customer enquiries, complaints, and feedback promptly and professionally.
  • Process orders, returns, exchanges, and refunds in line with company policy.
  • Identify opportunities to upsell or cross-sell products during customer interactions.
  • Maintain accurate records of customer interactions using the company's CRM system.
  • Follow up with customers to ensure satisfactory resolution of their issues.
  • Support in-store promotional activities and assist customers in locating products.
  • Prepare customer service reports and share insights with your supervisor.
  • Uphold the company's brand standards and values in every customer interaction.
  • Collaborate with the sales, inventory, and operations teams to resolve issues efficiently.

  What We Are Looking For
  Requirements:

  • Minimum of OND or Bachelor's degree in any relevant field.
  • At least 2 years of experience in a customer service, retail, or client-facing role.
  • Proven experience handling customer interactions across multiple channels.
  • Experience in an FMCG or retail environment is an added advantage.
  • Familiarity with CRM systems or customer management tools is desirable.

  Skills and Attributes:

  • Excellent verbal and written communication skills.
  • Strong problem-solving ability with a calm, solution-focused approach.
  • Ability to multitask and manage time effectively under pressure.
  • High attention to detail and accuracy in record keeping.
  • Self-motivated, reliable, and professional at all times.
  • A genuine passion for delivering excellent customer experiences.

  Why Join Us

  • A dynamic and fast-growing work environment.
  • Opportunity to develop your career in a leading FMCG and retail company.
  • Supportive team culture and structured onboarding.
  • Access to internal training and professional development programmes.

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  Check how your CV aligns with this job

  Method of Application

  Interested and qualified candidates should send their CV and a brief cover letter to: [email protected] using "Customer Service Representative Application" as the subject of the mail.

  Note: Applicant living within Tradfair, Satelite, Festac would be considered.

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