Customer Support Specialist (Bumpa Specialist) at Bumpa

Customer Support Specialist (Bumpa Specialist) at Bumpa July, 2026 | MyJobMag window.dataLayer = window.dataLayer || []; function gtag(){dataLayer.push(arguments);} gtag('js', new Date()); gtag('config', 'G-SMD4ZL13FW'); @keyframes pulse { 0% { transform: scale(1); } 50% { transform: scale(1.1); } 100% { transform: scale(1); } } @keyframes slide { to { transform: translateX(4px); } } .prompt-link { display: flex; align-items: center; gap: 0.75rem; padding: 0.6rem 0.9rem; background: linear-gradient(to right, #2563eb, #9333ea); color: white; text-decoration: none; border-radius: 9999px; font-weight: 500; box-shadow: 0 10px 15px -3px rgba(0, 0, 0, 0.1); transition: transform 0.3s ease, box-shadow 0.3s ease, background 0.3s ease; } .prompt-link:hover { transform: scale(1.02); box-shadow: 0 20px 25px -5px rgba(0, 0, 0, 0.1); background: linear-gradient(to right, #1d4ed8, #7e22ce); } .icon { width: 20px; height: 20px; } .prompt-link:hover .icon-scan { animation: pulse 2s infinite ease-in-out; } .prompt-link:hover .icon-arrow { animation: slide 0.3s forwards ease-out; }

• X
• Employers, Post a Job
• Jobs
  • Jobs by Field
  • Jobs by Location
  • Jobs by Education
  • Jobs by Industry
  • Remote Jobs
• Get Advice
  • Career Advice
  • HR/Recruiter Advice
  • HR Resources
  • Training & Programs
• Post Jobs
• Post A Job / Recruit
• Login
• Signup

• Login
• Signup
• Employers

Nigeria

• Ghana
• Kenya
• Nigeria
• South Africa
• UK

Jobs Career Advice Post Job

Search for Jobs

AbiaAbujaAdamawaAkwa IbomAnambraBauchiBayelsaBenueBornoCross RiverDeltaEbonyiEdoEkitiEnuguGombeImoJigawaKadunaKanoKatsinaKebbiKogiKwaraLagosNasarawaNigerOgunOndoOsunOtherOyoPlateauRiversSokotoTarabaYobeZamfara

Administration / FacilitiesAgriculture / Agro-AlliedArt / Crafts / LanguagesAviation / AerospaceBankingBursary and ScholarshipsCaregiver / Nanny / Social WorkersCatering / ConfectioneryConstruction and Site EngineeringConsultancyContent, Editorial and JournalismCustomer Care, Success and ServiceData, Business Analysis and AIDrivingEducation / Teaching / TrainingEngineering / TechnicalEnvironment Health and SafetyFinance / Accounting / AuditFood, Beverage and HospitalityGeneralGraduate JobsHuman Resources / HRICT / ComputerInsuranceInternships Janitorial ServicesLegal and RegulatoryLogisticsManufacturingMarketing and CommunicationMedia Production and EntertainmentMedical / HealthcareNGO/Non-ProfitOil and Gas, Energy and MiningPharmaceuticalProcurement / Store-keeping / Supply ChainProduct ManagementProject and Program ManagementReal EstateResearch and DevelopmentRFP / RFQ / EOIRisk Management and ComplianceSales and Business DevelopmentScienceSecurity / IntelligenceShipping and MaritimeSports, Fitness and Personal CareStrategic and Top ManagementTravels and ToursUX, Design and ArchitectureVolunteer

BA/BSc/HNDFirst School Leaving CertificateMBA/MSc/MANCEONDOthersPhD/FellowshipProfessional CertificateSecondary School (SSCE)Vocational

Close

Detailed Search

X

Send this job to a friend

Type the email of your friend Enter your email Type Your Email Message I think you may be interested in this position - Customer Support Specialist (Bumpa Specialist) at Bumpa. This is the link: https://www.myjobmag.com/job/customer-support-specialist-bumpa-specialist-bumpa-1?utm_source=email_friend. Copy and paste link on browser if link is not working. Check it out!

X

Did you notice an error or suspect this job is scam? Tell us.

Enter your email Type Your Message

(adsbygoogle = window.adsbygoogle || []).push({});

• • Customer Support Specialist (Bumpa Specialist) at Bumpa
  • View Jobs in ICT / Telecommunication / View Jobs at Bumpa

  Posted: Jul 24, 2026

  Deadline: Not specified

  • Save
  • Email

• • @gmail.com
  • @yahoo.com
  • @outlook.com

• (adsbygoogle = window.adsbygoogle || []).push({});

  Commerce is becoming ever more digital, the way we sell, buy and exchange value is changing faster than ever. Buyers want more convenient ways to buy, pay for products/services, and engage businesses while Sellers want more control over how they sell, manage their business, engage their customers, and collect customer data.
  

  Customer Support Specialist (Bumpa Specialist)

  • Job Type Contract
  • Qualification BA/BSc/HND
  • Experience
  • Location
  • Job Field Customer Care, Success and Service&nbsp

  Bumpa is building the future of commerce in Africa by helping businesses start, run, and grow more easily. At Bumpa, our merchants are at the heart of everything we do. As a Bumpa Specialist, you’ll be one of the first and most important touchpoints in their journey, helping them navigate the platform, resolve issues quickly, and get the support they need to run and grow their businesses with confidence. This role is focused on delivering clear, timely, and helpful support across key merchant touchpoints while contributing to overall merchant satisfaction, trust, and long-term success on the platform. You will support merchants across multiple channels, including phone, live chat, email, WhatsApp, and social media, helping them solve everyday challenges and making their experience with Bumpa as smooth as possible. Beyond responding to questions, you will play an important role in improving the quality of the merchant experience. You’ll identify recurring issues, document useful feedback, and work closely with internal teams to help improve support processes and the product itself. You’ll thrive in this role if you are a strong communicator, tech-comfortable, detail-oriented, proactive, and genuinely interested in helping small business owners succeed.

  Job Details

  Merchant Support & Issue Resolution

  • Serve as a primary point of contact for merchants across live chat, phone, email, WhatsApp, and social media.
  • Respond to merchant inquiries promptly with clear, accurate, and helpful information.
  • Support merchants with common issues such as product uploads, order management, store setup, and basic payment-related questions.
  • Follow internal processes and support guides to troubleshoot and resolve issues efficiently.
  • Escalate more complex or technical issues to the relevant teams while keeping merchants informed of progress.
  • Take ownership of merchant issues and ensure they are fully resolved or properly handed over.

  Customer Experience & Satisfaction

  • Deliver fast, friendly, accurate, and consultative support to merchants.
  • Maintain high customer satisfaction, strong response times, and strong first-contact resolution.
  • Understand merchant needs and tailor support based on their business type and use case.
  • Collect merchant feedback and share insights that can improve the product experience and merchant journey.

  Documentation & Knowledge Management

  • Contribute to Bumpa’s Help Center by creating and updating FAQs, tutorials, and support guides.
  • Maintain accurate ticket notes and merchant histories in the CRM or support dashboard.
  • Identify recurring issues and work with Product and Engineering teams to support long-term solutions.

  Collaboration & Internal Communication

  • Liaise with Sales, Account Management, and Engineering teams to resolve cross-functional merchant issues.
  • Share customer insights, recurring pain points, and feature requests to help inform improvements.
  • Actively participate in weekly support reviews to evaluate performance metrics and identify opportunities for improvement.

  What Success Looks Like

  • Merchants consistently receive fast, clear, and reliable support across all assigned channels.
  • Customer satisfaction, response time, and first-contact resolution metrics are maintained at a strong level.
  • Merchant issues are resolved efficiently, with appropriate escalation and follow-through where needed.
  • Merchant pain points, recurring issues, and feedback are documented clearly and shared with the relevant teams.
  • Help Center content and internal support documentation are improved to reduce repeated issues and support better self-service.
  • The specialist builds strong product knowledge, shows ownership in handling merchant concerns, and becomes a dependable frontline representative of the Bumpa experience.

  Requirements

  • Bachelor’s degree in Business, Communications, or a related field, or equivalent practical experience.
  • 0–2 years of experience in customer support, customer service, or another customer-facing role, including internships.
  • Strong verbal and written communication skills, with the ability to explain things clearly and simply.
  • Comfortable supporting customers across multiple channels, including email, phone, live chat, and social media.
  • Basic problem-solving skills and strong attention to detail.
  • Tech-savvy, with the ability to quickly learn new tools and systems.
  • Good organizational skills and the ability to manage multiple conversations at once.
  • Positive attitude, reliability, and willingness to learn in a fast-paced environment.
  • Self-motivated, adaptable, and able to thrive in a startup environment.

  (adsbygoogle = window.adsbygoogle || []).push({});

  Check how your CV aligns with this job

  Method of Application

  Interested and qualified? Go to Bumpa on getbumpa.seamlesshiring.com to apply

  Build your CV for free. Download in different templates.

• Share

  • Save
  • Email
  • Report
• .tg-subscribe{display:flex;flex-wrap:wrap;align-items:center;gap:10px;clear:both;margin:12px 0;padding:12px 14px;border:1px solid #d8dee5;border-radius:6px;background:#f7f9fb;}.tg-subscribe span{flex:1 1 200px;}.tg-subscribe a{display:inline-block;padding:10px 16px;background:#2481cc;color:#ffffff;border-radius:4px;text-decoration:none;}@media (max-width:520px){.tg-subscribe a{display:block;width:100%;text-align:center;box-sizing:border-box;}}

  Get new Customer Care, Success and Service jobs like this on Telegram.Subscribe on Telegram

• Send your application

  Your Name Your Email Your Phone Number Your Current Location Abia Abuja Adamawa Akwa Ibom Anambra Bauchi Bayelsa Benue Borno Cross River Delta Ebonyi Edo Ekiti Enugu Gombe Imo Jigawa Kaduna Kano Katsina Kebbi Kogi Kwara Lagos Nasarawa Niger Ogun Ondo Osun Other Oyo Plateau Rivers Sokoto Taraba Yobe Zamfara Subject of your Application Your cover letter

  Attach your CV/Doc

  Join our WhatsApp Community Back To Home

  View Current Vacancies at Bumpa

Jobs You Might Be Interested in

• Front Desk Personnel at People Sphere Management
• Credit Officer - Lagos Island at Entourage Integrated Trust Limited
• Credit Officer - Asaba at Entourage Integrated Trust Limited
• Customer Service Agent at Betgr8
• Client Experience Associate at Workatlas Consult Limited
• Collection Officer at TENN Microfinance Bank Limited
• Credit Officer at Dlight Capital Ltd
• Customer Service Representative at Biggie's Work Space
• Customer Service Officer at Giantfield Property Limited
• NYSC Customer Support Officer at Feed Avenue Ltd
• Client Relations Personnel at HOP Mobile Transport Limited
• Customer Care Representative at Sabaplus Consultancy Services
• Portfolio Manager / Credit Support Officer at KAYLOG BUSINESS SUPPORT LIMITED
• Loan Officer - Personal & SME (Lagos State) at Entourage Integrated Trust Limited
• Customer Service Representative at A-Star Vanda Investment and Trading CO. Ltd

Find Your Dream Job!
Signup and complete your profile so we can match you with the right employer

• @gmail.com
• @yahoo.com
• @outlook.com

Related Companies Hiring Now

• Airtel Jobs
• Coollink.ng Jobs
• AppClick Technology Jobs
• Busha Digital LTD Jobs
• Korapay Jobs
• Bluechip Technologies Limited Jobs
• Nerdbug Limited Jobs
• VDL Technologies Jobs

• Popular Jobs
• Project Assistant at Centre for Social Cohesion Peace and Empowerment (CENSCOPE)
• Company Drivers - Onireke Ibadan at Prologdrivers
• Sales Executive at Analogue Shifts
• Cake Decorator at Cakes and Bakes by Och
• Full Stack Developer / Software Engineer (Frontend-Strong) at Bema Integrated Services
• Sales / Marketing Lead at HOP Mobile Transport Limited
• Performance Management Specialist / KPI Specialist at BlueWave New Energy Technology Nigeria Company Limited
• Branch Manager, Trauma Center at Grandville Medical Group
• Documentation Officer at Romson Oil Field Services Limited
• Legal and Compliance Officer at Tangerine Africa

Career Advice

• Average Salaries in Nigeria in 2026 This guide brings together the average salary in Nigeria based on recent 2026 salary benchmarks. Salaries are listed by industry, experience level and city to give jobseekers, employers and HR professionals a more useful picture of salary levels in Nigeria in 2026.
• The 2026 / 2027 Nestlé Nigeria Community Scholarship This scholarship is open exclusively to indigenes or residents of Agbara, Abaji, Manderigi, Obafemi Owode and Sagamu.
• Top Hiring Mistakes Nigerian Employers Make and How Recruitment Agencies Help In this article, we'll explore the most common hiring mistakes Nigerian employers make and how recruitment agencies solve them.
• Best Freelance Skills You Need to Earn in USD This article discusses the best freelance skills to learn if you want to earn in USD and shares tips on how you can get your first interantional client.

View All Career Advice

(adsbygoogle = window.adsbygoogle || []).push({});

Subscribe to Job Alert

Join our happy subscribers

• @gmail.com
• @yahoo.com
• @outlook.com

• • Candidates
  • Job Listing
  • CV Pilot
  • CV Job Description Matcher
  • Training & Programs
  • Blog
  • CV Writing
  • Job Trends
  • Companies Hiring
• • Companies
  • Post a Job
  • Recruitment Service
  • Shortlisting
  • Candidate Search
  • ATS Integration
  • HR Resources
  • HR Glossary
  • Job Descriptions
• • Sharing
  • Job Widget
  • XML Feed
  • Sitemap (HTML)
  • Testimonials
  • Help - FAQs
  • Advertise
• • Job Links
  • Jobs in Lagos
  • Jobs in Abuja
• • Myjobmag Sites
  • MyJobMag Ghana
  • MyJobMag Kenya
  • MyJobMag Nigeria
  • MyJobMag South Africa
  • MyJobMag UK

About Contact Privacy Policy Terms [email protected] Copyright © 2026 MyJobMag

/* First party identity cookie fallback for pages where PHP could not set it. */ (function () { if (!/(^|; )mjm_p=[0-9a-f]{40}/.test(document.cookie)) { var b = new Uint8Array(20); (window.crypto || window.msCrypto).getRandomValues(b); var t = Array.prototype.map.call(b, function (x) { return ('0' + x.toString(16)).slice(-2); }).join(''); var d = new Date(); d.setTime(d.getTime() + 365 * 86400 * 1000); document.cookie = 'mjm_p=' + t + ';expires=' + d.toUTCString() + ';path=/;SameSite=Lax' + (location.protocol === 'https:' ? ';Secure' : ''); } })(); window.WPUSH_CFG = { vapid: "BBoSD3sQU8DtltcGAIMYOJtzP61dwmYtPP3pC7OFu8ckOBHeQW-k5y3xkNXetOUZAPuOYAAXC27w9dwg-u3S1fY", country: 1, prefsUrl: '/push/preferences.php' };

Send your application through

Gmail Yahoomail

//setTimeout('abcdload()',2000); var ele = document.getElementById('tooltip'); var sel = window.getSelection(); var rel1= document.createRange(); rel1.selectNode(document.getElementById('cal1')); var rel2= document.createRange(); rel2.selectNode(document.getElementById('cal2')); document.getElementById("printable").addEventListener('mouseup', function(e) { if (!sel.isCollapsed) { // debugger; if(validateEmail(sel)) { //if(document.getElementById('cal3').innerText !=sel ){ pointer =0; } //document.getElementById('cal3').innerText=sel; var r = sel.getRangeAt(0).getBoundingClientRect(); var rb1 = rel1.getBoundingClientRect(); var rb2 = rel2.getBoundingClientRect(); ele.style.top = (r.bottom - rb2.top)*100/(rb1.top-rb2.top) + 'px'; ele.style.left = (r.left - rb2.left)*100/(rb1.left-rb2.left) + 'px'; var links=ele.getElementsByTagName('a'); for (var i = 0; i < links.length; i++) { var s = links[i].href; var ar=links[i].href.split('to='); links[i].href=ar[0]+'to='+sel; } ele.style.display = 'block'; } } event.preventDefault(); }); window.addEventListener('mousedown', function () { }); document.body.onmousedown = function(e) { var crtElem = e.target; while (crtElem != null && crtElem != ele) { crtElem = crtElem.parentNode; } if (crtElem != ele) { ele.style.display = 'none'; } } window.OneSignalDeferred = window.OneSignalDeferred || []; OneSignalDeferred.push(async function(OneSignal) { await OneSignal.init({ appId: "1303cfc0-76b0-4cee-aa4e-a39538e2319a", }); }); (function(){function c(){var b=a.contentDocument||(a.contentWindow&&a.contentWindow.document);if(b){var d=b.createElement('script');d.innerHTML="window.__CF$cv$params={r:'a38cb4fb0a8c0b44',t:'MTc4OTAyNTIxMg=='};var a=document.createElement('script');a.src='/cdn-cgi/challenge-platform/scripts/jsd/main.js';document.getElementsByTagName('head')[0].appendChild(a);";b.getElementsByTagName('head')[0].appendChild(d)}}if(document.body){var a=document.createElement('iframe');a.height=1;a.width=1;a.style.position='absolute';a.style.top=0;a.style.left=0;a.style.border='none';a.style.visibility='hidden';document.body.appendChild(a);if('loading'!==document.readyState)c();else if(window.addEventListener)document.addEventListener('DOMContentLoaded',c);else{var e=document.onreadystatechange||function(){};document.onreadystatechange=function(b){e(b);'loading'!==document.readyState&&(document.onreadystatechange=e,c())}}}})();