Customer Lifecycle Manager, Solar Inverter at Sun King (Formerly Greenlight Planet)

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• • Customer Lifecycle Manager, Solar Inverter at Sun King (Formerly Greenlight Planet)
  • View Jobs in Engineering / Technical / View Jobs at Sun King (Formerly Greenlight Planet)

  Posted: Jun 18, 2026

  Deadline: Not specified

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  Sun King designs, distributes, and finances solar home energy for the 1.8 billion people without reliable electricity. We are the largest solar provider for off-grid homes in Africa and Asia with over 82 million customers in more than 40 countries.
  

  Customer Lifecycle Manager, Solar Inverter

  • Job Type Full Time
  • Qualification BA/BSc/HND
  • Experience 6 years
  • Location Lagos
  • Job Field Sales and Business Development&nbsp

  About the role:

  • This role will own the end-to-end customer journey of Solar Inverters from acquisition through to ownership ensuring a seamless, high-quality experience across all markets. This role will define global standards for customer experience, drive Solar Inverter products requirements across hardware and software, and optimise lifecycle performance to maximise retention, payment behaviour, and long-term value.

  What you would be expected to do
  Customer Journey Ownership

  • Map and own the end-to-end Solar Inverters customer lifecycle: Lead Interested Qualified Sales Installation Active Payment Ownership
  • Identify and eliminate friction points across the journey
  • Define and enforce global CX standards across markets.

  Funnel & Experience Optimisation

  • Define and track key funnel metrics:
    • Conversion rates
    • Activation rate
    • On-time payment rate (OTPR)
  • Standardise customer experience processes across regions
  • Drive continuous improvements in:
    • Sales-to-installation timelines
    • Activation speed
    • Customer onboarding

  Customer Health & Retention

  • Own portfolio health metrics:
    • OTPR
    • Default rate
    • Current paying customers
  • Design interventions to:
    • Improve payment behaviour
    • Reduce churn and defaults
  • Leverage telemetry and customer data for proactive issue resolution.

  You might be a strong candidate if you

  • Have Minimum of 6 years’ experience in engaging customers managing.
  • Experience in product management, CX, or operations.
  • Good understanding of Solar inverters systems is an added advantage.
  • Ability to work cross-functionally and collaborate with different stake holders.
  • Data-driven mindset with hands on experience with data.
  • Good Interpersonal skills.
  • Experience in energy, fintech, or subscription/financing models (preferred).

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  Check how your CV aligns with this job

  Method of Application

  Interested and qualified? Go to Sun King (Formerly Greenlight Planet) on sunking.pinpointhq.com to apply

  Build your CV for free. Download in different templates.

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