Customer Experienced Cashier at J3 Foods and Stores International

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• • Customer Experienced Cashier at J3 Foods and Stores International
  • View Jobs in Food Services / View Jobs at J3 Foods and Stores International

  Posted: Jun 25, 2026

  Deadline: Jul 31, 2026

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  J3 Foods and Stores International, we are committed to redefining food distribution and retail across Nigeria and beyond. Established with a vision to provide quality, affordable, and accessible food products, we pride ourselves on being a trusted name in the food distribution industry
  

  Customer Experienced Cashier

  • Job Type Full Time
  • Qualification BA/BSc/HND
  • Experience
  • Location Osun
  • Job Field Customer Care, Success and Service&nbsp
  • Salary Range ₦50,000 - ₦100,000/month

  Responsibilities

  • Receive and respond promptly to all customer inquiries via phone, WhatsApp, email, or in person.
  • Maintain professional and friendly communication at all times.
  • Confirm customer orders, verify item availability, and ensure order accuracy.
  • Log and follow up on all orders to ensure timely processing and dispatch.
  • Work directly with the MD to build and maintain relationships with direct buyers.
  • Ensure top-tier service is provided to these buyers, with proactive order follow-up and issue resolution.
  • Maintain records of direct buyer history, such as: preferences, purchase quantity, and feedback.
  • Liaise with the warehouse and logistics teams to track order status and ensure timely delivery.
  • Communicate clearly to customers on dispatch status, delivery timelines, and any delays.
  • Handle all customer complaints quickly and professionally, escalating where necessary to the Head HR/Admin or MD.
  • Keep a record of complaints and how they were resolved.
  • Maintain and update an organized customer database (especially for direct buyers and repeat clients).
  • Track regular buying customers, flag inactive ones, and recommend re-engagement steps.
  • Share insights and feedback from customers with the marketing and sales teams.
  • Suggest improvements based on repeated customer concerns or requests.

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  Method of Application

  Interested and qualified candidates should send their CV to: [email protected] using the Job title and Location as the subject of the email.

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