Head of Customer Service at TeamAce Limited

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• • Head of Customer Service at TeamAce Limited
  • View Jobs in Banking / Financial Services / View Jobs at TeamAce Limited

  Posted: Jul 6, 2026

  Deadline: Aug 6, 2026

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  At TeamAce, we help businesses across different industries thrive. We work with businesses to create their desired change by getting the right people, designing bespoke business processes, leveraging data, applying insights and technology. We combine our expertise and take different bespoke approaches to solve different business challenges because we believe...
  

  Head of Customer Service

  • Job Type Full Time
  • Qualification BA/BSc/HND
  • Experience 5 years
  • Location Lagos
  • City Victoria Island
  • Job Field Customer Care, Success and Service&nbsp
  • Salary Range ₦400,000 - ₦500,000/month

  Job Summary

  • As the Head of Customer Service, you will lead the customer experience function, ensuring exceptional service delivery, customer satisfaction, and retention while developing strategies that enhance customer engagement and operational efficiency across all customer touchpoints.

  Responsibilities

  • Develop and implement customer service strategies, policies, and processes to improve customer satisfaction and service quality
  • Lead, mentor, and manage the customer service team while driving performance against established KPIs and service standards
  • Oversee customer complaints, escalations, and resolution processes to ensure timely and effective outcomes
  • Analyze customer feedback, service metrics, and operational data to identify trends and implement continuous improvement initiatives
  • Collaborate with Operations, Product, Compliance, and Technology teams to enhance customer experience and support business objectives

  Requirements

  • Bachelor's Degree in Business Administration, Marketing, Mass Communication, or related field
  • Minimum of 5 years experience in customer service or customer experience management, with at least 2 years in a leadership role
  • Financial Services or Fintech experience is mandatory
  • Strong knowledge of CRM systems, customer service frameworks, complaint resolution, and customer retention strategies
  • Excellent leadership, communication, stakeholder management, and problem-solving skills.

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  Method of Application

  Interested and qualified? Go to TeamAce Limited on docs.google.com to apply

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