IT Support Engineer at The Concept Group

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• • IT Support Engineer at The Concept Group
  • View Jobs in Consulting / View Jobs at The Concept Group

  Posted: Jul 1, 2026

  Deadline: Not specified

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  The genesis of The Concept Group was initially borne from a functional and structural approach, simply delivering better effectiveness through shared services of back office functions for its more market facing organizations. As the organization grew, the Group along with its member subsidiaries have evolved to embody much more. As a tested guiding light,...
  

  IT Support Engineer

  • Job Type Full Time
  • Qualification BA/BSc/HND
  • Experience
  • Location Lagos
  • City Yaba
  • Job Field ICT / Computer&nbsp

  Job Summary

  • We are a dynamic organization seeking a competent and proactive IT Support Engineer to join our team and support internal IT operations.
  • The IT Support Engineer will be responsible for providing technical support to internal users, maintaining IT systems, and ensuring efficient operation of hardware and infrastructure.

  Key Responsibilities

  • Provide first and second-level technical support to users
  • Troubleshoot hardware and software issues
  • Log, track, and resolve IT support tickets
  • Support desktops, laptops, printers, telephones, and mobile devices
  • Manage IT asset inventory and conduct regular audits
  • Configure and deploy new systems and devices
  • Support Active Directory and access control systems
  • Document troubleshooting procedures and IT processes.

  Key Performance Indicators (KPIs)

  • Achieve 90% ticket resolution within SLA
  • Respond to support requests within 30 minutes
  • Maintain 100% accuracy in asset inventory
  • Ensure high user satisfaction (minimum 4.5 rating).

  Qualifications & Requirements

  • Bachelor’s degree in Information Technology, Computer Science, or related field
  • Relevant certifications (e.g., CompTIA A+, Microsoft Certified, ITIL)
  • Proven experience in IT support, system administration, or networking
  • Good knowledge of current IT tools and systems
  • Ability to provide 1st and 2nd level support.

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  Method of Application

  Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.

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Average Salary at The Concept Group

₦ 140K from 9 employees

Checkout salary structure of The Concept Group »

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