Help Desk Officer at Interrand Homes & Properties Limited

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• • Help Desk Officer at Interrand Homes & Properties Limited
  • View Jobs in Real Estate / View Jobs at Interrand Homes & Properties Limited

  Posted: Jul 16, 2026

  Deadline: Jul 30, 2026

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  Interrand Homes & Properties Limited (subsidiary of Interrand Group) is a reputable Construction and Real Estate Development company with offices in Abuja, Lagos and Ibadan.
  

  Help Desk Officer

  • Job Type Full Time
  • Qualification NCE
  • Experience 3 - 5 years
  • Location Abuja
  • Job Field Customer Care, Success and Service&nbsp

  Responsibilities

  • Perform post-resolution follow-ups with clients
  • Regularly review ongoing problems and follow up with problem owners regarding status and resolution
  • Planning, organizing, and managing staff in support of assigned business unit's products and services, overall help desk operation processes, while ensuring adherence to corporate and departmental policies, standards, and procedures
  • Assist the leadership team with developing, maintaining, supporting, and optimizing key functional areas in regards to help desk support for assigned area
  • Manage the 24x7 help desk operations center and oversee the continuous monitoring and service provided to both internal and external clients, ensuring through documentation and issues are brought to resolution
  • Act as an escalation point for direct reports, tier 1, tier 2, and tier 3 technical operations support staff, placing the highest priority on ensuring the activities of assigned staff meet the timelines and quality needs of the assigned business unit
  • Monitor, review, and quality check problem management ticket system to confirm problems are adequately resolved by staff teams
  • Continuously review the effectiveness of current procedures/best practices and strive to identify improvement to processes, presenting recommendations (of automation or implementation) to business unit management
  • Ensure department programs and processes are defined in accordance with department documented standards
  • Open and close AD accounts.

  Requirements

  • Candidates should possess an NCE qualification with 3 - 5 years experience.

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  Method of Application

  Interested and qualified candidates should send their CV and a Cover Letter to: [email protected] using the job title as the subject of the mail.

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