Customer Support Officer at TeamAce Limited

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• • Customer Support Officer at TeamAce Limited
  • View Jobs in Banking / Financial Services / View Jobs at TeamAce Limited

  Posted: Jun 17, 2026

  Deadline: Not specified

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  At TeamAce, we help businesses across different industries thrive. We work with businesses to create their desired change by getting the right people, designing bespoke business processes, leveraging data, applying insights and technology. We combine our expertise and take different bespoke approaches to solve different business challenges because we believe...
  

  Customer Support Officer

  • Job Type Full Time
  • Qualification BA/BSc/HND
  • Experience 2 - 4 years
  • Location Lagos
  • City Victoria Island
  • Job Field Customer Care, Success and Service&nbsp
  • Salary Range ₦400,000 - ₦500,000/month

  Job Summary

  • As the Customer Support Officer, you will be responsible for providing exceptional support to users, resolving customer inquiries, facilitating seamless onboarding, and ensuring a positive customer experience across the company's digital financial products.

  Responsibilities

  • Respond promptly to customer inquiries, complaints, and support requests across phone, email, chat, and social media channels
  • Guide users through onboarding, account setup, transactions, and platform-related issues
  • Investigate and resolve customer concerns while escalating complex issues to relevant teams when necessary
  • Maintain accurate records of customer interactions and provide feedback to improve products and services
  • Educate customers on platform features, payment processes, and digital financial solutions to enhance user experience

  Requirements

  • Bachelor's Degree in Business Administration, Finance, Economics, Communications, or a related field
  • 2–4 years experience in customer support, customer success, relationship management, or a similar role within fintech, banking, payments, crypto, or financial services
  • Strong understanding of digital payments, fintech products, and customer service best practices
  • Good knowledge of stablecoin dynamics, blockchain addresses, wallet networks, and digital asset transactions
  • Must have hands-on experience transacting with stablecoins and supporting customers on transaction-related issues.

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  Method of Application

  Interested and qualified? Go to TeamAce Limited on docs.google.com to apply

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