IT Support Specialist at KadMap

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• • IT Support Specialist at KadMap
  • View Jobs in ICT / Telecommunication / View Jobs at KadMap

  Posted: Jun 25, 2026

  Deadline: Not specified

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  KadMap® is a secure private data transaction system. It provides private and secure data and networking services to enterprise clusters KadMap® GridHive OS serves as the middleware for the GridHive facilitating secure and collaborative distributed computing. It provides robust privacy and security features, and enables peer-to-peer (P2P) access to nodes wi...
  

  IT Support Specialist

  • Job Type Full Time
  • Qualification BA/BSc/HND , OND
  • Experience
  • Location Abuja
  • Job Field ICT / Computer&nbsp

  Requirements

  • Provide technical support and assistance to Managed IT Services clients.
  • Monitor client systems and infrastructure.
  • Respond to support tickets and service requests within agreed SLA timeframes.
  • Perform routine system maintenance, patching, and software updates.
  • Document incidents, troubleshooting steps, and resolutions in the ticketing system.
  • Escalate complex technical issues to senior engineers when required.
  • Assist with onboarding new users, device setup, and system configurations.
  • Maintain a high level of customer satisfaction through professional and timely support.

  Key Responsibilities

  • Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field.
  • Minimum of 2 years' experience in IT support, helpdesk, or a similar technical support role.
  • Strong troubleshooting and problem-solving abilities.
  • Working knowledge of Windows and Linux operating systems.
  • Experience with ticketing systems and remote support tools is an advantage.
  • Excellent communication and customer service skills.
  • Ability to work independently in a remote-first environment.
  • Strong attention to detail and time-management skills.

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  Method of Application

  Interested and qualified? Go to KadMap on kadmap.com to apply

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