Customer Service Engineer at MeWe Electronics

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• • Customer Service Engineer at MeWe Electronics
  • View Jobs in Merchandising, Retail & eCommerce / View Jobs at MeWe Electronics

  Posted: Jun 15, 2026

  Deadline: Not specified

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  MeWe Electronics is a foremost Nigerian brand of electronics, the company produces electronic and household appliances for a vast customer base. We have a strong sense of values and culture. We believe in strength in diversity and therefore do not discriminate any individual basen on color, gender or status. MeWe Electronics is committed to making a major po...
  

  Customer Service Engineer

  • Job Type Full Time
  • Qualification BA/BSc/HND
  • Experience 3 - 5 years
  • Location Lagos
  • Job Field Customer Care, Success and Service&nbsp
  • Salary Range ₦150,000 - ₦200,000/month

  Job Summary

  • We are seeking a skilled and experienced Customer Service Engineer to provide technical support, diagnostics, installation, maintenance, and repair services for a wide range of home appliances.
  • The ideal candidate must possess strong troubleshooting skills, excellent customer service abilities, and hands-on experience working with household appliances.

  Key Responsibilities

  • Diagnose, troubleshoot, and repair home appliances, including refrigerators, washing machines, air conditioners, microwaves, cookers, water dispensers, and other household equipment.
  • Attend to customer complaints and provide prompt technical solutions.
  • Carry out installation, maintenance, and servicing of appliances at customer locations.
  • Conduct routine inspections and preventive maintenance to ensure optimal appliance performance.
  • Prepare service reports and maintain accurate records of repairs, installations, and maintenance activities.
  • Educate customers on proper appliance usage and maintenance practices.
  • Recommend replacement parts and ensure proper inventory usage.
  • Escalate complex technical issues when necessary and follow up until resolution.
  • Ensure compliance with company safety procedures and technical standards.
  • Maintain a professional relationship with customers and represent the company positively at all times.

  Requirements

  • Minimum of HND in Electrical/Electronics Engineering, Mechanical Engineering, or a related discipline.
  • Must have practical experience working with home appliances.
  • 3–5 years' experience in appliance repair, maintenance, or technical customer service.
  • Strong knowledge of electrical and mechanical systems of household appliances.
  • Ability to read and interpret technical manuals and wiring diagrams.
  • Good problem-solving and fault-diagnosis skills.
  • Excellent communication and customer relationship management skills.
  • Ability to work independently with minimal supervision.
  • Must be physically fit and willing to travel within Lagos when required.
  • Gender: Male Preferred
  • Age Range: 29 – 40 years

  Preferred Skills:

  • Hands-on experience with major home appliance brands.
  • Strong technical reporting and documentation skills.
  • Ability to handle multiple service requests efficiently.
  • Good knowledge of customer service best practices.

  Benefits

  • Performance-based incentives.
  • Opportunities for professional growth and technical training.
  • Supportive and professional work environment.

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  Method of Application

  Interested and qualified candidate should send their CV to: [email protected] using the job title as the subject of the mail.

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