Customer Service Representative at Whip Smart Service Providers Limited

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• • Customer Service Representative at Whip Smart Service Providers Limited
  • View Jobs in Consulting / View Jobs at Whip Smart Service Providers Limited

  Posted: Jun 15, 2026

  Deadline: Not specified

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  Whip-smart service provider Ltd has two offices across Nigeria (Lagos and Port-harcourt) with her head office in Lagos. We invest in recruiting and training most skilled, qualified care givers who will offer the best services to our clients in accordance to the company’s high standard. Our services are considerably more affordable to most healthcare provid...
  

  Customer Service Representative

  • Job Type Full Time , Onsite
  • Qualification OND
  • Experience 1 - 2 years
  • Location Lagos
  • City Festac Town
  • Job Field Customer Care, Success and Service&nbsp
  • Salary Range ₦100,000 - ₦150,000/month

  Job Summary

  A kiddies store, is seeking a friendly, enthusiastic, and customer-focused Customer Service Representative to provide exceptional support to our customers. The ideal candidate will manage customer interactions across our social media platforms, assist parents and guardians with product inquiries, process orders, and ensure a seamless shopping experience.

  Key Responsibilities

  • Respond promptly and professionally to customer inquiries via Instagram, WhatsApp, and Facebook.
  • Assist customers with product information, availability, pricing, and recommendations.
  • Recommend suitable products based on customers' needs and preferences.
  • Confirm orders, payments, and delivery details.
  • Follow up on customer inquiries and pending orders.
  • Handle customer complaints, feedback, and after-sales support effectively.
  • Maintain accurate customer records and update databases regularly.
  • Build positive relationships with customers to encourage repeat patronage.
  • Ensure a pleasant and professional customer experience at all times.
  • Escalate complex issues to management when necessary.

  Requirements

  • Minimum of OND qualification.
  • Previous experience in customer service, retail, social media management, or a related role is an added advantage.
  • Excellent verbal and written communication skills.
  • Strong customer service and relationship management skills.
  • Good knowledge of Instagram, WhatsApp Business, Facebook, and other social media platforms.
  • Basic computer skills and attention to detail.
  • Ability to multitask and work independently.
  • Friendly, patient, and professional demeanor.

  Location Requirement

  Applicants must reside in Festac or its immediate environs. Candidates who do not live in Festac, Amuwo Odofin, Apple Junction, Satellite Town, or nearby areas should not apply.

  Compensation

  Salary: ₦100,000 – ₦120,000 Monthly

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  Method of Application

  Interested and qualified candidates should send their CVs to [email protected] using "Customer Service Representative – Kiddies" as the subject of the email.

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