Customer Service Representative at SIMS Nigeria Limited

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• • Customer Service Representative at SIMS Nigeria Limited
  • View Jobs in Merchandising, Retail & eCommerce / View Jobs at SIMS Nigeria Limited

  Posted: Jun 17, 2026

  Deadline: Jul 8, 2026

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  COMPANY OVERVIEW At SIMS Nigeria Limited, we specialize in the distribution and sales of electronic products from major brands such as SAMSUNG, ROYAL, PARSUN and POWERMATIC. Our business started out in 1987 and since then we have succeeded in carving a niche for ourselves in the home appliances market in Nigeria. We operate a number of branches that cut...
  

  Customer Service Representative

  • Job Type Full Time
  • Qualification BA/BSc/HND
  • Experience 2 years
  • Location Lagos
  • Job Field Customer Care, Success and Service&nbsp

  Job Description

  • As a Customer Service Representative, you will be the first point of contact for our customers, providing them with outstanding service and support.
  • You will handle inquiries, resolve issues, and ensure customer satisfaction through effective communication and problem-solving skills.

  Key Responsibilities

  • Respond to customer inquiries via phone, email, and in-person in a timely and professional manner.
  • Resolve customer issues and complaints with patience and empathy.
  • Provide product and service information to customers.
  • Process orders, returns, and exchanges.
  • Maintain accurate records of customer interactions and transactions.
  • Collaborate with other departments to ensure customer needs are met.
  • Identify and escalate priority issues to the appropriate team members.
  • Stay up-to-date with product knowledge and company policies.

  Qualifications

  • Minimum of a 2nd class HND/B.Sc./BA degree in any discipline
  • Minimum of 2 years proven experience in a customer service role.
  • Excellent communication skills, both written and verbal.
  • Strong problem-solving abilities and attention to detail.
  • Ability to handle stressful situations calmly and effectively.
  • Proficiency in using customer service software, Microsoft Office Suite.
  • Female candidate is preferred.

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  Method of Application

  Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.

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