IT Support Representative at Jumia Nigeria

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• • IT Support Representative at Jumia Nigeria
  • View Jobs in Online Sales / Marketing / View Jobs at Jumia Nigeria

  Posted: Jun 17, 2026

  Deadline: Not specified

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  Jumia is your number one Online Shopping solution in Nigeria. There is an online electronic store where you can purchase all your electronics, as well as books, home appliances, fashion items, shoes, mobile phones and more online and have them delivered directly to you. Jumia has payment options that suit everyone, and we have a payment-on-delivery option fo...
  

  IT Support Representative

  • Job Type Full Time
  • Qualification BA/BSc/HND
  • Experience 3 - 5 years
  • Location Nigeria
  • Job Field ICT / Computer&nbsp

  We are looking for an IT Support Representative based in Abuja to provide technical support to our employees. You will troubleshoot complex hardware and software issues, manage IT assets, and ensure the security and reliability of our internal systems while helping employees have the tools and knowledge they need to work effectively.

  What you will be doing

  • Provide technical support to Jumia employees and departments based in Abuja
  • Lead troubleshooting for complex hardware and software issues through to resolution
  • Manage and optimize IT inventory and asset management systems
  • Oversee the setup and configuration of workstations and mobile devices
  • Administer user accounts, access controls, and security protocols
  • Implement and advocate for IT security best practices across the organization
  • Monitor and improve network performance and connectivity
  • Support Jumia's e-commerce platforms and internal tools
  • Collaborate with cross-functional IT teams to resolve complex technical challenges
  • Drive IT projects and initiatives in alignment with business goals
  • Develop and maintain IT documentation and user guides
  • Conduct advanced IT training sessions for employees

  What we are looking for

  • Bachelor's degree in Information Technology, Computer Science, or a related field
  • 3–5 years of experience in IT support or a related role
  • Strong expertise in computer hardware, software, and networking concepts
  • Proficiency with Windows and macOS operating systems
  • Experience with ticketing platforms (e.g., Jira Service Management, Zendesk) and IT service management principles (preferred)
  • Ability to communicate complex technical concepts to non-technical users
  • Strong problem-solving and analytical skills
  • Eagerness to learn and adapt to new technologies
  • Understanding of e-commerce platforms and operations (preferred)
  • Excellent verbal and written communication skills

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  Check how your CV aligns with this job

  Method of Application

  Interested and qualified? Go to Jumia Nigeria on job-boards.eu.greenhouse.io to apply

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