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Customer Experienced Cashier at J3 Foods and Stores International

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Employment type not specifiedExperience not specifiedNigeria
Company not specifiedNigeria

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  • Posted: Jun 17, 2026

    Deadline: Not specified

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    J3 Foods and Stores International, we are committed to redefining food distribution and retail across Nigeria and beyond. Established with a vision to provide quality, affordable, and accessible food products, we pride ourselves on being a trusted name in the food distribution industry

    Customer Experienced Cashier

    Responsibilities

    • Receive and respond promptly to all customer inquiries via phone, WhatsApp, email, or in person.
    • Maintain professional and friendly communication at all times.
    • Confirm customer orders, verify item availability, and ensure order accuracy.
    • Log and follow up on all orders to ensure timely processing and dispatch.
    • Work directly with the MD to build and maintain relationships with direct buyers.
    • Ensure top-tier service is provided to these buyers, with proactive order follow-up and issue resolution.
    • Maintain records of direct buyer history, such as: preferences, purchase quantity, and feedback.
    • Liaise with the warehouse and logistics teams to track order status and ensure timely delivery.
    • Communicate clearly to customers on dispatch status, delivery timelines, and any delays.
    • Handle all customer complaints quickly and professionally, escalating where necessary to the Head HR/Admin or MD.
    • Keep a record of complaints and how they were resolved.
    • Maintain and update an organized customer database (especially for direct buyers and repeat clients).
    • Track regular buying customers, flag inactive ones, and recommend re-engagement steps.
    • Share insights and feedback from customers with the marketing and sales teams.
    • Suggest improvements based on repeated customer concerns or requests.

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Market insight

1 200 000 ₦

Based on 56 offers with salary for this country

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