Field Support Network Engineer at Swift Networks

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• • Field Support Network Engineer at Swift Networks
  • View Jobs in ICT / Telecommunication / View Jobs at Swift Networks

  Posted: Jun 29, 2026

  Deadline: Not specified

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  Our company, Swift Networks is an Indigenous Internet Service Provider Company with outlets spread all over Lagos State. Our core services are the provision of high speed internet services, telephony and IP - VPN services to both residential and enterprise subscribers.
  

  Field Support Network Engineer

  • Job Type Full Time
  • Qualification BA/BSc/HND
  • Experience 3 years
  • Location Lagos
  • Job Field Engineering / Technical&nbsp

  Position Summary

  • The Field Support Network Engineer is a criticaclient-facing role responsible for the installation, configuration, troubleshooting, and maintenance of our clients' network infrastructure. This individuawilserve as the primary technicaresource on-site, ensuring network performance and security meet our high standards. The ideacandidate is a hands-on problem-solver with deep technicaknowledge, excellent customer service skills, and the ability to work independently in dynamic environments.

  Key Responsibilities

  Network Implementation & Installation

  • Perform on-site installation, configuration, and testing of network hardware, including routers, switches, firewalls, wireless access points, and controllers.
  • Run, terminate, and test copper and fiber optic cabling (Cat5e/6/6a, Single/Multi-mode Fiber).
  • Implement and validate network designs and diagrams provided by senior architects.
  • Rack, stack, and cable equipment in data centers and wiring closets.
  • Assist with circuit turn-ups and provisioning (e.g., MPLS, DIA, Broadband).

  Troubleshooting & Support

  • Provide advanced Tier 2/3 technicasupport and problem resolution for network-related issues, responding to service tickets in a timely manner.
  • Conduct root cause analysis for network incidents and implement permanent corrective actions.
  • Utilize diagnostic tools (e.g., ping, traceroute, Wi-Fi analyzers, packet captures via Wireshark) to diagnose and resolve complex network problems.
  • Perform scheduled network health checks and proactive maintenance.
  • Collaborate with the NOC (Network Operations Center) and remote support teams to resolve issues efficiently.

  Documentation & Client Management

  • Create and maintain detailed, accurate network documentation, including:
  • Network diagrams and topology maps
  • Equipment inventories and asset records
  • Configuration details and change records
  • Client site reports and post-visit documentation
  • Serve as the primary technicapoint of contact for clients on-site, managing expectations and communicating clearly regarding project status and issue resolution.
  • Provide training and knowledge transfer to client staff and junior engineers as needed.

  Required Qualifications & Skills

  • The job holder must have a Bachelor’s Degree 2nd Class Honors (Upper division) in Computer Science, Information Technology, or a related field, or equivalent practicaexperience.
  • Experience: 3+ years of hands-on experience in a field-based network support or implementation role.

  TechnicaProficiency:

  • Essential: Strong practicaknowledge of TCP/IP, VLANs, DHCP, DNS, and subnetting.
  • Essential: Proven experience with configuring and troubleshooting Cisco/Meraki, HPE/Aruba, or similar enterprise-grade switching and routing platforms.
  • Essential: Experience with firewalconfiguration and administration (e.g., Palo Alto, Fortinet, Cisco ASA/Firepower).
  • Essential: E
  • Experience with WAN/LAN technologies and protocols, OSPF, RIP, BGP, HSRP, VPN, Switching, Trunking. VLAN, NAT, PAT, ACL, SNMP, T1, T3, DSL, ISDN, diabackups, leased lines and structured cabling.
  • Strong understanding of network security principles.
  • Familiarity with fiber optic and copper cabling standards and best practices.
  • Certifications (Highly Desired): CCNA (Cisco Certified Network Associate) is strongly preferred. Equivalent or higher certifications (e.g., Network+, JNCIA, PCNSA) wilbe considered.

  Soft Skills:

  • Exceptionacustomer service and professionaclient-facing skills.
  • Outstanding problem-solving and analyticaabilities.
  • Strong verbaand written communication skills.
  • Ability to manage multiple tasks and priorities in a fast-paced environment.
  • Self-motivated and able to work with minimasupervision.

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  Method of Application

  If you are passionate about technology and meet the required qualifications, please submit your resume and a cover letter to [email protected] using the job title as the maisubject.

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Average Salary at Swift Networks

₦ 161K from 13 employees

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