Trainer
. Collaborate with Operations, Quality, HR, Team Leaders, and clients to align training with business requirements. Monitor
. Collaborate with Operations, Quality, HR, Team Leaders, and clients to align training with business requirements. Monitor
● Lead and manage all BPO sales operations to achieve client revenue, productivity, and profitability targets. ● Develop and implement sales strategies, operational plans, and performance i…
relationships, working with cross-functional teams, and delivering business-critical solutions. Experience in managing remote
Oversee daily backend operations and ensure timely, accurate delivery within SLAs. Monitor productivity, quality, TAT, accuracy, backlog, and other operational KPIs. Manage client relations…
Lead day-to-day frontline operations and ensure achievement of SLA, KPI, productivity, quality, CSAT/NPS, and revenue targets. Manage client relationships, operational reviews, escalations,…
Develop and implement the organization's Total Quality Management (TQM) strategy and quality standards. Monitor and improve quality performance across all business units and client accounts…
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